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Microsoft Corporation Customer Engineer, Data & AI in Cambridge, Massachusetts

We are currently looking for Customer Engineers to join our teams across the United States with our MSUS business groups: Enterprise, Small Medium & Corporate, and our Regulated Industry teams.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team with Customer Engineers, who will help Microsoft customers successfully realize their business outcomes.

Customer Engineers (CEs) are deep technical advisors supporting customers to deliver unique value by removing blockers to consumption within their given Solution Area. The Customer Engineer provides support delivery services as well as technical readiness. Customer Engineer services can be delivered either remotely or on-premises, and this role can include a mixture of short and long-term customer engagements.

As a Customer Engineer, you will be a key technical resource for the customer to help drive digital transformation through all Azure technologies. You will be working with our customers to help build, deploy, operate, support, and optimize a customer's cloud or on-premise environment.

Responsibilities

Support Management - 50%

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.

  • Provides the most effective method of service delivery by analyzing trends and common themes across customers.

  • Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

  • Engages in strategic service delivery planning, in partnership with the virtual account team, to strengthen targeted customer relationships.

  • Gathers customer impressions of products and services and integrates this feedback into decision making.

  • Seeks information about the underlying needs of customers.

  • Develops and communicates realistic performance goals and standards.

  • Builds plans that consider potential obstacles and immediate and long-term consequences.

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

Support Execution - Deliver Results through Teamwork & Optimizing Business Results - 25%

  • Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

  • Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.

  • Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.

  • Modifies and delivers existing intellectual property (IP) or, where applicable, creates new content.

  • Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

Leadership and Growing the Business - 25%

  • Consistently apply "lessons learned", model personal accountability & teamwork.

  • Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.

  • Demonstrates the ability to articulate value propositions for the most strategic Microsoft products and services, and to position them against competitors.

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Identifies business and technical risks in programs, assesses their impact, and proposes mitigations and contingencies.

  • Provides stakeholder and business decision maker assistance throughout deployment to avoid/resolve technical issues.

  • Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.

  • Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.

  • Contribute & participate with meetings to articulate support offerings to all customers; share knowledge thru communities, adapt for customers.

  • Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.

Qualifications

We are currently hiring across a variety of teams with various levels of skills and experiences required. Below maps the minimum required qualifications to be considered for these positions.

Required Qualifications

  • At least 3 years of experience working with customers in any of the following: providing technical readiness and training, delivery of support services, on-premises and remote technical support, solution development, account management, technical requirements gathering, broad evangelism through events or related experience.

  • At least 2 years of hands-on technical experience developing and supporting any of the following Data & AI technologies:

  • Azure Analysis Services, SQL Server Analysis Services

  • Azure Data Factory, SQL Server Integration Services

  • All versions of SQL Server (On-premises and IaaS)

  • SQL migration / modernization experience

  • Azure SQL Database (Standalone, Elastic Pool, Serverless, Managed Instance, Hyperscale)

  • Azure Synapse Analytics

  • SQL Server Reporting Services, Power BI Report Server, Power BI Service

  • T-SQL, DAX, Power Query, MDX

  • NoSQL: Azure Cosmos DB, MongoDB, Cassandra

  • Azure MySQL/PostgreSQL

  • Azure Blob Storage, Azure Data Lake Store

  • Machine Learning, Artificial intelligence (AI), deep learning, Big Data

  • Advanced data analytics – designing and building solutions using technologies such as Azure Data Factory, Azure Data Lake, Data Bricks, HD Insights, Azure Synapse Analytics, Azure Stream Analytics, Azure Machine Learning Service, Azure Cognitive Services

Other Qualifications:

  • Ability to work independently and collaboratively working in a fast-paced environment where technology and customers' requirements can change regularly

  • Demonstrated aptitude for providing extraordinary customer service, influence, and impact while problem solving and building Customer & Partner relationships.

  • Possess a passion for continuous learning, strong problem-solving skills, critical thinking and good judgement

  • Ability to apply product & technology knowledge to improve Microsoft products and the customer experience

  • Solid understanding of client/server, networking, and Internet technologies fundamentals.

  • Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences

  • Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus

  • Overnight travel may be required. Travel requirements vary regionally

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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