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Akamai Technologies, Inc. Customer Success Engineer in Cambridge, Massachusetts

We are Guardicore a division of Akamai! With our cutting-edge technology we are changing the way organizations manage their cloud and data centers’ cyber security. Our technology is already trusted by some of the world’s largest companies and appreciated by leading industry analysts.

We are looking for a Support Delivery Manager to join our Boston based team and own relationships with our customers and partners as a trusted technical adviser.

As a Support Delivery Manager, you will be helping our customers to flawlessly operate the Guardicore platform while ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and ensuring ongoing satisfaction and retention. This is a customer facing role that combines hands-on strong technical capabilities.

This is an opportunity for the right candidate to work with an innovative technology that is setting the ground to the way organizations protect their key applications and assets from advanced cyber threats - regardless of their infrastructure - on premise, cloud or hybrid environment.

Requirements

  • A minimum of 2 years experience in customer facing role, supporting enterprise software

  • Hands-on experience in troubleshooting and deploying software or networking equipment - A MUST

  • In-depth knowledge in two out of the three technologies: Operating Systems (Linux, Windows), Networking, Virtualization - Mandatory

  • Hands-on experience with the following is an advantage: Scripting (Bash, Perl, Python) Cloud Services Admin (AWS, Azure, Google Cloud) Config management (Chef, Puppet, Ansible, CloudFormation)

  • Self-starter with the ability to manage multiple projects simultaneously

  • Experience collaborating with a remote/global team

  • Strong communication skills - a must

  • Willing to travel periodically based on customer and business needs

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