Skillist Customer Support Specialist - Hubspot in Cambridge, Massachusetts

Customer Support Specialist (college degree not required) HubSpot Cambridge, MA What You Will Be Doing: As a Customer Support Specialist you will provide a helping hand to our Customers who are growing their business with HubSpot. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how HubSpot works. In this role, you'll get to: Develop deep knowledge of the HubSpot software Partner with our customers to effectively resolve issues through phone (primary channel), email, and chat. Answer how-to questions and help customers navigate a variety of tools within HubSpot Diagnose software issues and engage with our product and engineering teams using established processes Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software Communicate thoughtful, customized solutions that help customers move forward and grow their business Collaborate with internal teams such as account managers or sales teams, and identify opportunities for existing customers to use more of our platform or services Show composure, resilience, and flexibility as customer needs evolve and case volume changes. Desired skills: Customer service Effective verbal communication Effective written communication Ability to manage multiple tasks Identifying and solving problems Familiarity with computer/mobile web browsing Hubspot is using Skillist to find great candidates for this role. Skillist is a new way of applying to jobs where you apply by sharing examples of each skill that the company is looking for. To complete your application, apply at this link: https://jobs.skillist.co/job/HubSpot-CustomerSupportSpecialist