Microsoft Corporation Data Analytics Strategic Architect (CSA) in Cambridge, Massachusetts
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Data & Artificial Intelligence (AI) is one of the most strategic & fastest growing businesses worldwide at Microsoft. In fact, the addressable market for our Data & AI solutions will exceed $100B in the near-term, driven by on-prem and cloud-based services. Given the tremendous momentum in customer pursuit of data-driven Digital Transformation, there’s never been a more exciting & compelling time to be a part of the Data & AI business at Microsoft!
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of the Microsoft cloud solutions and services. To help drive this effort, Microsoft is investing in the creation of Customer Success dedicated team that will play a key role in helping Microsoft customers achieve this digital transformation through successful adoption of Microsoft Cloud solution and Services.
The Customer Success team will drive change management and adoption activities with key business decision makers and IT decision makers, helping reduce implementation risk, driving usage of existing solutions, and identifying opportunities to accelerate the path for customers to realize business value from their investments.
We are looking for a high-energy individual to lead the Technical Execution Design execution for the Azure Analytics pillars within the WW Customer Success org for Data & AI. As the Consumption Architect for this strategic pillar, you will own the consumption growth objectives by engaging customers, partners, and field teams to execute proactive motions for accelerating deployment, growing retention, and expanding usage of Azure Analytics services.
You will directly engage with the field, customers, engineering, and other stakeholders to identify and leverage the key insights as well as the competitive insights from the market to drive the consumption of this pillar. You will participate and support Azure Analytics technical engagements with customers including architecture design sessions, specific implementation projects and/or MVPs. The customer engagement work is estimated to be around 25% of the total time including exec engagement with key customers and partners, supporting key deals and escalations, and gathering customer and partner insights.
As the worldwide consumption architect for this workload, your primary responsibility will be to partner with the Engineering, Marketing, Solutions, Partner, and Services organizations to develop and drive the consumption motions for Azure Analytics in alignment with the unified business plan and be recognized as a thought leader for this solution space.
Primary accountabilities for this role include:
Understand the competitive data landscape and drive consumption motions for Azure Analytics solutions.
Collaborate with the Engineering, Marketing, Solutions, Partner, and Services orgs to develop technical consumption motions designed to accelerate deployment, improve retention, and expand usage of landed customers
Review and sign-off the collateral for each consumption motion based on the customer perspective and focused on field adoption
Execute and support technical consumption motions and implementation architectures for the targeted customers
Apply technical knowledge and experience to architect solutions for Azure Analytics that meet customer’s IT and business priorities
Develop deep relationships with technical decision makers in customers and partners to drive long-term cloud adoption
Drive the worldwide customer success field including CSA individual contributors and CSA managers for effective execution of each consumption motion
Role model the field resource behaviors and skill sets for successful execution of each consumption motion through customer engagement, deal workshops, 1-many training events, and 1-1 engagement with Cloud Solution Architects and customer success managers
Unblock and accelerate deals for the field through regular engagement, on-demand escalations, and win room support
Own the worldwide business results and insights for the consumption of Azure Analytics solutions:
Be the Voice of the customer to share insights and best practices
Accountability for the growth and target attainment on the worldwide business for this solution space
Actively manage the performance of the business on the leading indicators and KPIs for the business at the geo, segment levels
Develop and own the Plan to Exceed Plan for the consumption of this workload
Identify, capture, and communicate customer, partner, and field insights on this solution space to inform the consumption strategy as well as overall business plan
Demonstrate thought leadership internally and externally on this solution space to create impact through influence.
Depth of knowledge on the problem space from the customer perspective as well as the Digital Transformation scenarios that can be unlocked by modernizing the Data & Applications estates.
Learnings and insights on the strengths and weaknesses of competitive offerings and market trends related to this solution space
Expertise on the field Cloud Solution Architect perspective including the effectiveness of specific motions, guidance, and collateral as well as the keys to delivering a simplified, consistent field experience for this solutions space
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies
OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies
OR equivalent experience.
Enterprise customer experience in the Data Platform solutions. Experience engaging with enterprise customers either in the sales or technical architect or product marketing roles for Data Platform or Application Development solutions in the cloud and on-premises required
Cloud Depth and Breadth. Knowledge and experiecnce on conceptual or solutions architecture of cloud-based data platform workloads preferably across Azure Data Services scenarios required.
Strategy development and rollout. Experience developing and landing sales strategies or other business strategies for data platform and Azure Data Services solutions preferred.
Business Results accountability. Experience in roles that had primary accountability for business results including revenue targets and KPI execution required
Technical Leadership. Ability to influence and impact the technical platform decisions by engaging with CTO/CDO/Architect level customers required
Market insights. Understanding of Azure Data Services platforms on-premises and in the cloud (Synapse, Snowflake, Teradata, Netezza, AWS Redshift, Google Bigquery, Spark and Hadoop platforms, etc.) preferred
Excellent Communicator. Strong people, negotiation, organizational, presentation, deep technical product demo, writing, and verbal communication skills required.
Market Maker. Strong leadership to influence key technical decision makers, influencers, business decision makers and peers required.
Consultative Technical Selling and Challenger mindset. Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused required
Performer. Highly driven passionate person who consistently exceeds goals and expectations required.
Lead. Able to lead, inspire and mentor members of the Microsoft (or similar) sales, customer success, services, and marketing organizations and Microsoft (or similar) partners required.
Growth Mindset. Experience and passion for learning (technical and soft skills); implementing practices from others; trying, failing and learning from that; sharing practices and knowledge for others’ benefit required.
Certification in domain-specific technologies (Data Engineer, Azure Data Services platform certification) desired.
The salary for this role in the state of Colorado is between $144,600 and $216,600.
At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role
Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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