Harvard University Deputy Director, Advancement Systems in Cambridge, Massachusetts
58662BRAuto req ID:58662BRJob Code:I0859M IT Business Analysis Mgt V Location:USA - MA - Cambridge Business Title:Deputy Director, Advancement SystemsSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :059Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:
Strong preference for two (2) or more years of experience managing direct reports or leading project teams.
Excellent oral and written communication skills with an ability to facilitate discussion to ensure complete understanding of project needs.
Familiarity with relational databases, Oracle, and SQL as well as standard Microsoft Office desktop tools such as Word, Excel, PowerPoint, MS Project
Familiar with best practices related to the software development life cycle
Must have an even disposition and be able to deal effectively and politely with all people from all types of backgrounds and experience and in all types of situations.
This position is privy to sensitive and confidential information. Must be conscious of data security and risk management.
Demonstrated ability to evaluate problems accurately and display sound judgment.
Ability to work within a team-oriented environment and manage multiple projects simultaneously. Must have a strong work ethic and be collaborative, conscientious, and results-oriented.
Additional Information:This position requires a 3 month orientation and review period.
Please include a cover letter with your application.
This position will be based on our campus in Cambridge, MA. However, due to the COVID-19 pandemic this position will be remote until further notice.
About Harvard University
Harvard University, based in Cambridge and Boston, Massachusetts, was established in 1636 and is the oldest institution of higher education in the United States. The University is home to over 20,000 students and employs 18,000 people, making us the fifth-largest employer in Massachusetts. Harvard is a special place, filled with diverse, energetic, and talented people who are driven to grow and succeed. By working here, you join a vibrant community that advances Harvard’s world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise.
We are a dedicated team of 400 alumni affairs and development professionals supporting Harvard’s advancement activity through roles that include front-line fundraising, alumni and volunteer engagement, technology, events, communications, prospect management and research, business process, talent management and many other areas.
Harvard’s Alumni Affairs and Development team inspires and galvanizes alumni, friends, and members of the University community to support Harvard through philanthropy, governance, and active engagement. AA&D believes a workplace that reflects the diversity of our society and our ever-evolving University constituency makes us a stronger and more effective organization. Our goal is to create an environment of respect that values the many talents, perspectives, and experiences of our community, to deliver the strongest possible results by incorporating diverse perspectives into our daily work, and to make AA&D a great place to work for everyone. AA&D strives to live our values of respect, inclusion, trust, collaboration, innovation and sharing of information in our daily interactions and our work.
To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/.
Discover AA&D and Harvard University Benefits
Opportunities for internal advancement
A creative, high- energy, collaborative environment
Generous Vacation, Sick, Personal, and Holiday pay
Medical, Dental and Vision benefits starting on your first day
University-funded retirement plans
Tuition Assistance Program
Transportation benefits to help with your daily commute
Health and wellness discounts, memberships and programs
Additional benefits can be found at https://hr.harvard.edu/totalrewards.
Accommodations: Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know.
Vaccine Requirements: Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement and exceptions may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/. Department:Alumni Affairs and DevelopmentPre-Employment Screening:Criminal, Education, IdentityJob Function:Information Technology School/Unit:Alumni Affairs and Development EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications:
Minimum of seven years’ post-secondary education or relevant work experience
Certificates and Licenses:
- Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred
- Work is performed in an office setting
Position Description: Service Delivery
Leads a team of business systems analysts that collaborates with AA&D departments across the University to identify, implement, and support enterprise level technology solutions that facilitate alumni engagement, e-commerce, and volunteer activities.
Deliver customer focused service in the areas of business requirements/solutions development, application development, production systems support, and end user support via applications including but not limited to Alumni.Harvard Community, Alumni Magnet, Give Campus, online giving, and data integrations.
Ensure key departmental procedures, organizational policies and practices are documented and distributed. Create and maintain a repository of team business processes and application documentation
Become proficient on the applications supported by this team in order to participate in all aspects of production support and new projects implementation. Review/update specifications, write and execute test plans, and collaborate with developers and the training team. Review and approve QA documentation. Perform work within a set release schedule and in adherence with audit standards.
Collaborate with downstream partners to communicate changes to our systems and assess the impact to their applications
Gather and document functional requirements and translate requirements into technical solutions that support business priorities and provide a high-quality user experience
Provide end user support including troubleshooting issues on an advanced level, engaging assistance from Advancement Solutions and other departments where appropriate
Provide support during project go-lives, which may include occasional evening or weekend work.
Strategy & Planning
Responsible for planning projects, defining scope, articulating business value, and communicating with stakeholders regarding status of projects. May use both agile and waterfall methods
Lead collaboration with the Talent Management team on the strategy for communications related to the products that this team supports
Lead projects to pilot new technologies and features. Make recommendations based on learnings
Participate in the intake of support and enhancement requests. Collaborate with leadership on the prioritization of requests and how this prioritization maps to software releases
Collaborate with Advancement Solutions partners to ensure a holistic approach to projects that evaluates and articulates the technical impact and business value of changes across systems, integrations, processes, data, and functionality
Actively work with Advancement Solutions leadership to assess impact, articulate scope and business value, and prioritize resource allocation for project requests
Serve as the subject matter expert on vendor-led focus groups as well internal working groups
Offer subject matter expertise, troubleshoot the most complex issues, participate in release management processes, and contribute to the continuous refinement of processes that improve the overall quality of the team’s software and identify and incorporate best practices
Team Management & Development
Manage a team of 2 or more business analysts to create and sustain a high performing, innovative, customer-service oriented operation
Provide leadership, coaching, and support to direct reports including recruiting, training, and conducting performance management
Collaborate with the Senior Director on staff career development and succession planning
Utilize management approaches that prioritize diversity equity, inclusion and belonging
Establish practices that ensure staff accountability, clearly defined goals, and metrics by which to measure success
The above covers the most significant responsibilities of the position. It does not, however, exclude other duties, the inclusion of which would be in conformity with the level of the position. Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.