Robert Half International Desktop Support Analyst in Cambridge, Massachusetts
You might be perfect for Robert Half Technology's Desktop Support Technician role if you have a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. This is a position you will thrive in, if you are a self-starter with strong problem-solving skills and a passion for working in an innovative environment. This Desktop Support Analyst role is long term temporary in nature and is located in the Cambridge, Massachusetts, area.
What you get to do every single day
Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals
Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Resolve computer problems, and give guidance on appropriate action/solutions
Coordinate hardware repairs with the appropriate vendors
Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
Offer computer desktop support in accordance with established policies and procedures
Meet regularly and effectively with ticket submitters
Comprehensive knowledge of customer service
Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals
5+ years of desktop support or other related experience
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.490.4429 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Salary: $31.66 - 36.66/hr
Location: Cambridge, MA
Date Posted: January 2, 2019
Employment Type: Contract
Job Reference: 02100-0010616648
Staffing Area: Technology & IT