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Charles River Analytics Desktop Support Specialist in Cambridge, Massachusetts

Desktop Support Specialist

at Charles River Analytics

(View all jobs)

Cambridge, MA

Note: This is a temporary-to-permanent position. After an initial 6-month trial period, the candidate will transition immediately into a full-time role, provided performance expectations are met and the company hiring need still exists.

At Charles River Analytics, we take great pride in our success at attracting and retaining the most talented and creative problem-solvers in the field. We are a 100% employee-owned company, encouraging participation, innovation, and responsibility from our entire staff. CRA has an exciting opportunity for a Desktop Support Specialist to join our small but growing IT staff.

How you will make an impact:

  • Identify and learn appropriate software and hardware used by organization

  • Setup new user accounts in AD and email accounts in Exchange

  • Take ownership of help desk tickets and work to meet company SLAs

  • Install, scan, and troubleshoot applications such as Microsoft Office, Google Chrome, Firefox, Adobe Creative Cloud, Anti-Virus and other third party applications

  • Help maintain a healthy network by monitoring uptime and checking logs

  • Work on mobile devices such as iPhones, Android, and Tablets

  • Provide A/V support to conference rooms

  • Install local and network printers and other peripherals

  • Work on infrastructure projects assigned by management

  • Stay abreast of current technology in a changing environment

  • Identify emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems

  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

  • Use knowledge to recommend, develop and/or implement information technology solutions to enhance organizational success

What you need:

  • Associate or bachelor’s degree in Information Technology or related experience

  • 2-3+ years of experience providing desktop support in a professional environment

  • Demonstrated success in a customer support role

  • Experience with current Windows OS (Windows 2012/2016/2019, Windows 10)

  • Some experience with Active Directory, Group Policy, Microsoft Office and SCCM

  • Experience with MacOS and Linux a plus

  • Must be able to crouch, crawl, and lift 50lbs

  • Experience with VMware, Mobile Devices, and macOS


Charles River Analytics offers competitive compensation plus bonus and profit-sharing, with an attractive benefits package including: 100% employer-paid medical and dental insurance, as well as vision, life and disability insurance, paid maternity/paternity leave, tuition reimbursement, monthly gym allowance, free parking, generous paid time off, and a casual environment. We are also accessible by public transportation.