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Harvard University Events Applications Coordinator in Cambridge, Massachusetts

53632BRAuto req ID:53632BRJob Code:403123 Info Tech Support Associate II Location:USA - MA - Cambridge Business Title:Events Applications CoordinatorSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :055Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:

  • Minimum of two (2) years of full-time work experience in a technology or customer service role.

  • Knowledge of standard PC applications including the Microsoft Office suite, email, and calendar management.

Additional Qualifications and Skills:

  • Experience creating written documentation of procedures, processes, or test plans.

  • Basic understanding of Javascript, HTML, social media, web technologies.

  • Ability to think logically to define a workflow or process.

  • Excellent customer service skills and dedication to high quality service standards.

  • Ability to become proficient with the Harvard Development Systems and Harvard Enterprise Engagement Applications.

  • Familiarity with relational databases, Oracle, and SQL.

  • Demonstrated ability to identify problems accurately and provide timely solutions.

  • Ability to work within a team-oriented environment.

  • Collaborative, conscientious, and results oriented.

  • Motivated to learn and flexible to change.

  • Exhibits great attention to detail.

Additional Information:This position requires a 3 month orientation and review period.

Please include a cover letter with your application.

Skills testing may be a component of the interview process for this position.

About Harvard University

Harvard University, based in Cambridge and Boston, Massachusetts, was established in 1636 and is the oldest institution of higher education in the United States. The University is home to over 20,000 students and employs 18,000 people, making us the fifth-largest employer in Massachusetts. Harvard is a special place, filled with diverse, energetic, and talented people who are driven to grow and succeed. By working here, you join a vibrant community that advances Harvard’s world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise.

Why AA&D?

We are a dedicated team of 400 alumni affairs and development professionals supporting Harvard’s advancement activity through roles that include front-line fundraising, alumni and volunteer engagement, technology, events, communications, prospect management and research, business process, talent management and many other areas. Harvard’s Alumni Affairs and Development team inspires and galvanizes alumni, friends, and members of the University community to support Harvard through philanthropy, governance, and active engagement.

AA&D believes a workplace that reflects the diversity of our society and our ever-evolving University constituency makes us a stronger and more effective organization. Our goal is to create an environment of respect that values the many talents, perspectives, and experiences of our community, to deliver the strongest possible results by incorporating diverse perspectives into our daily work, and to make AA&D a great place to work for everyone. AA&D strives to live our values of respect, inclusion, trust, collaboration, innovation and sharing of information in our daily interactions and our work.

To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/.

Discover AA&D and Harvard University Benefits

  • Opportunities for internal advancement

  • A creative, high- energy, collaborative environment

  • Generous Vacation, Sick, Personal, and Holiday pay

  • Medical, Dental and Vision benefits starting on your first day

  • University-funded retirement plans

  • Tuition Assistance Program

  • Transportation benefits to help with your daily commute

  • Health and wellness discounts, memberships and programs

Additional benefits can be found at https://hr.harvard.edu/totalrewards.

Accommodations: Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know.Department:Alumni Affairs and DevelopmentPre-Employment Screening:Criminal, Education, IdentityJob Function:Alumni Affairs and Development, Information TechnologyJob-Specific Responsibilities:

  • Works with stakeholders to build, update and troubleshoot new and existing event registration forms using Certain Events, Salesforce Marketing Cloud, and Drupal.

  • Provides end-user support for event registration forms.

  • Collaborates with business stakeholders to define and document simple event registration workflows. •

  • Develops an understanding of underlying data, data structures, and system integrations to ensure data is captured correctly in forms to facilitate business processes and event analytics.

  • Complies with standards, best practices, and policies defined for the team.

  • Writes and executes test plans that validate the accuracy of data capture, data integrations, payments, and general form functionality to ensure delivery of high-quality event registration forms.

  • Tests event registration forms to ensure compliance with ADA accessibility standards.

  • Executes test plans that validate the accuracy of information and functionality when enterprise event platforms are enhanced.

  • Assists event managers and the Operations teams with post-event support including reporting needs, data updates, and coordinating across resource teams to ensure data integrity.

  • Participates in all aspects of production support, upgrades, and new projects implementation. Performs work within a set release schedule.

  • Provides functional support during project go-lives and busy season including, fiscal year end, Spring Reunion, and Calendar year end. Support includes occasional weekend and holiday times.

School/Unit:Alumni Affairs and Development EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Job Summary:This position will be based on our campus in Cambridge, MA. However, due to the COVID-19 pandemic this position will be remote until further notice.

We are seeking an Events Applications Coordinator on the Resources Team within Harvard Alumni Affairs and Development.

Alumni Affairs and Development (AA&D) comprises the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, and the Harvard Alumni Association (HAA). There is a unique relationship between the University and the FAS fundraising operations, resulting from a long history in which University fundraising ultimately grew out of College fundraising.

AA&D Resources

AA&D Resources encompasses teams that support all units across AA&D plus all schools and units across the University. AA&D Resources includes Technology and Support Services, Business Process and Operations, Alumni and Development Services (ADS), Administration and Finance, Events, Communications Creative Services, Research and Prospect Management, Human Resources, and the AA&D Talent Program.

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