Oracle Expert Services , Consulting Technical Manager in Cambridge, Massachusetts
As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.
Analyzes business needs to help ensure Oracle solution meets the customer s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.
8-10 years of experience relevant to this position including 4 years of consulting experience. Prior team leadership or management experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Consulting Technical Manager
KEY OBJECTIVES AND ROLE SUMMARY
Expert is a key team within the CXM Consulting Org responsible for driving business value through ground breaking strategies, the application of Oracles latest technologies, and delivery execution across our customer base. Made up of Oracle certified Consultants and experienced Marketers & Technologists, this team is equipped to solve a marketers toughest problem.
The Consulting Technical Manager plays an important role in the CXM services ecosystem. In this position, you will lead an enterprise book of business representative of Oracles most strategic and cutting edge Clientele. You will deliver an elevated customer experience by infusing domain expertise through tailored strategies, innovative solution design, and impeccable execution. The Consulting Technical Manager is part of a niche group of marketing & technology experts responsible for defining best practices, sparking product adoption & innovation through speaking opportunities, and participate in Oracle social channels as an SME.
In this position, you will work with C-Level executives, marketing & branding teams, IT, media planners, web developers, data engineers, and 3rdparty partners to ensure adoption and success on the Eloqua/Responsys product suite. Clients will depend on you to align Oracle’s technology with their revenue, marketing, and analytics needs, which you will incorporate into the client’s ongoing strategy. Building a strong personal brand in the community, mentoring peers, and providing ongoing sales support will be essential in growing an individual and overall Expert customer portfolio.
Accounts: Own and grow an individual book of business within primary product line.
Client Engagement Activitiesinclude, but not limited to:
o Discovery: focused around customers business goals & objectives, engagement priorities, & understanding their present marketing maturity & technology expertise
o Assessment: Platform & Program Configuration
o Business Plan: develop a plan that aligns with Customers goals, objectives & assessment findings/recommendations. Outcome will result in 1 or more projects designed to generate tangible results against overall goals.
o Project plancreation and ongoing management thereof
o Presentations: assessment results and recommendations, QBR, relevant industry or technology news, and more
o Customer Meeting Cadence: account status, QBR, business plan performance update, etc
o Documentation: Client and engagement related that supports all aspects of service delivered.
o Technology:Training, Best Practices, & Advisory on CXM product suite, martech stack, multi-channel integrations, adoption of new functionality, and more.
o Customer Ambassador: serve as a liaison and consultant for our customers by navigating the Oracle network
o Staff Augmentation
o And More!
Pursuit: service expansion via upsell/cross sell, engagement renewals, and new net pursuit support. Activities include: RFP support, program assessment, prospect sales support, presenting Expert offering, scoping of customer needs in relation to Expert offering, LOE & proposal development, etc
Cross-Functional Initiatives & Partnerships: establish relationships with Sales, Product, Engineering, Support, Marketing, Research, and sister CXM teams representing the voice of the customer and the direction of today’s market.
Expertise: Develop deep expertise in relation to Oracle’s CXM Product Suite, knowledge of external partner integrations, email marketing & best practices, and more. This expertise may be leveraged via Oracle speaking engagements/webinars, social media contributions (blogging, articles, website), etc
Offering: providing ongoing input to overall Expert offering keeping services relevant and fresh for today’s marketer
RELEVANT EXPERIENCE and TRAINING
/(Indicate the essential experience, qualifications and attributes required to perform this position effectively)/
8 years of experience relevant to this position including 4 years consulting experience and 2 year of engagement/team leadership experience. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.
SKILLS & EXPERIENCE REQUIRED:
8 years Modern Marketing experience
4 years consulting experience
2 Years project management experience
1 year deep experience in Eloqua or Responsys or comparable competitor product
Exceptional communication, interpersonal and support skills
Exceptional client services with a consultative approach
High energy and ambition to drive success for customers
Proficiency with IT/software solutions design, configuration, and implementation
Deep technology experience in B2B software, CRM and marketing automation is a very strong asset
Post Secondary Education in Computer Science, Engineering, or Business is an asset.
Due to the nature of the clients and the work, US Citizens and Green Card Holders (GC) / EAD only - no work sponsorships are available currently.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran’s status or any other characteristic protected by law.
Title: Expert Services , Consulting Technical Manager
Location: United States
Requisition ID: 2000116Z
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