Google Flights Solutions Engineer, Google Technical Services in Cambridge, Massachusetts

Google Technical Services: Professional Services (gPS) is a team of solution-oriented trusted advisors supporting millions of users worldwide. Our consultative services take our deep technical and product expertise and combine it with our powerful understanding of our customer’s needs and goals to solve their biggest business challenges allowing them to grow and get the most out of Google solutions.

Flight Solutions Engineers (FSE) provide consulting, integration, support services and tools for the Google airfare pricing and shopping product. The FSE team is made of experts in the Google airfare pricing and shopping solution, QPX, as well as in the air travel industry in general. They work directly with technical and business staff at our partners, as well as Google Business Development/Sales, Product, Engineering and Operations teams.

As an FSE in 3rd party integrations on the Google Technical Services Flights team, you will implement and maintain transactional pricing and booking functionality through Google’s many packaged travel partners. These integrations form a critical portion in the mission of Google Travel to be the trusted place where travelers go for personalized information to make faster, effortless decisions. You will be involved in defining, documenting, implementing, and supporting the lifecycle of partner integrations. Where appropriate, you will be responsible for scaling integrations through training and quality monitoring of offshore vendor teams.

Flight Solutions Engineers work very closely with some of the largest and fastest growing companies in the Travel and Airline industry. As an FSE, you will gain a deep understanding of Google’s travel products and the data feeds that drive the technology.

Note: This role may require travel to integration partners or vendor sites.

Google Technical Services is a global support and operations team, with a mission to delight our customers with care so good, it’s got to be Google. Our team is the face of Google to most of our customers, and we want their Google support experience to set new standards, just like Google’s products do. Our team cares for customers by solving problems and scaling solutions, incubating new Google products, and sharing user feedback with internal teams to influence product development. We support a wide variety of products, from Ads to Project Fi and just about everything in between, and our customers include advertisers, consumers, partners, publishers, retailers, and our own Sales Googlers.

Responsibilities
  • Build, test, and maintain integration code (Java, JSON, XML) that enables Google users to price and book through 3rd party service APIs. Troubleshoot issues with code and integration.
  • Identify opportunities to scale future integrations through process and technology
  • Author process documentation and perform training
  • Mentor Google and vendor resources and perform code reviews
Qualifications

Minimum qualifications:

  • BA/BS degree in Computer Science or a related technical subject or equivalent practical experience.
  • Experience coding in Java
  • Experience in JSON, XML, HTML, and Unix/Linux.
  • Experience working with and managing external partners and customers.

Preferred qualifications:

  • MBA or Master's degree.
  • 5 years of hands-on experience in Internet products and technologies, including web service API integration.
  • Experience in managing critical and complex projects.
  • Experience in process documentation and technical writing.

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