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City of Cambridge Information Security & Infrastructure Manager in Cambridge, Massachusetts


The Information Security & Infrastructure Manager is responsible for the Information Security and Infrastructure Management for Public Safety IT. It involves the following: network and server support, service management, incident management, outage reporting, configuration management, and change management, as they apply to the city's public safety system infrastructure. The incumbent is also responsible for making independent decisions within the context of representative duties and primary job focus and scope. Working at the direction of the Assistant Director of Public Safety Information Technology (PSIT) and/or Director of Emergency Communications Department (ECD) and 911 all supervisory positions are responsible for overseeing a team of one or more information technology professionals. Supervisors use judgment in identifying issues, analyzing proposed solutions, and developing recommendations which support management decisions, the City's mission, and the best interest of end users.


  • Ensures best practices and security requirements are employed for the configuration of all technology and services under their supervision.
  • Responsible for performing and overseeing server administration, network administration, server operations, core systems support, virtualization, storage, data center, and application support services.
  • Work with System Administrators to determine end users' needs, identify and resolve system issues.
  • Ensuring vendor contracts include appropriate SLAs, statements of work, and have adequate language to protect the interests of the Police, Fire, and Emergency Communications Departments.
  • Responsible for upgrades and installing patches for all network and server devices.
  • Responsible for troubleshooting and resolving system problems.
  • Participate in the planning, coordinating and setup for special events, command posts and significant emergencies within the City and with other regional cities and towns.
  • Assist in management of various IT projects, grant projects, from proposal to implementation.
  • Primary supervisory responsibilities include direct report motivation, coaching, creation of individual development plans, and accountability for the ongoing success of projects and the service lifecycle.
  • Understand and adhere to City and PSIT standards, policies and procedures, as well as training best practices.
  • Ensure successful project planning, execution and completion including handing off administration of some technology to employees outside of PSIT.
  • Additional duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • At least five years of experience performing system administration duties in a mid to large organization.
  • Security certificates highly desirable: ISC2 CISSP, ISACA CISM and EC-Council CEH.
  • ITIL and ITSM certifications highly desirable.
  • Technical certifications highly desirable: Microsoft: MCSE Server Infrastructure, Messaging, MCSA: Windows Server; Juniper Networks: ENT Associate, Specialist, Professional; VMware: vSphere, Workspace ONE; Palo Alto: ACE.
  • Bachelor's degree in Information Technology, or equivalent combination of education, experience, and training required, Master's in Computer Science preferred.
  • Excellent Communication and Organizational Skills
  • Self-Motivated, ability to work with minimal supervision.


  • Knowledge and experience working with various technologies including, but not limited to:
  • Microsoft Windows Server
  • Microsoft 365 & Azure Virtualization & Cloud technologies
  • Email and collaboration systems
  • Intel Server setup and support
  • Security systems and services
  • Contract negotiation and vendor management
  • Familiar with current technology and industry trends
  • Network infrastructure including switches, routers, firewalls, and gateways
  • Ability to select and apply industry standard best practices.
  • Knowledge of PC and Server hardware support, software applications design, and networks.

PHYSICAL DEMANDS/ WORK ENVIRONMENT: Ability to access, input, and retrieve information from a computer. Answer telephones and maintain multiple files. Must read and analyze large quantities of information. Must have sufficient mobility to get back and forth from office to off-site meetings. Work is conducted primarily in an office environment with fluorescent lighting, air conditioning, computers and other standard office equipment, but also involves meetings in other offices or facilities.


Internal applicants submit a job bidding form and 2 copies of both your resume and letter of interest; external applicants submit both your resume and letter of interest via email to: or to Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA 02139. Fax 617-349-4312. Resume and letter of interest requested by 10/19/20. Position will remain open until filled.

The City of Cambridge is an affirmative action/equal opportunity employer. Women, minorities, veterans, members of the LGBTQ+ community, and persons with disabilities are encouraged to apply.


Department: Emergency Communications Department

Job Title: Information Security & Infrastructure Manager

Job Code: M322-701

Civil Service Position: Non Civil Service position

Union Affiliation: None

Hours Per Week: 37.50 hours per week. Includes after hours availability for meetings and special projects, and on call responsibility.

POSTING DATE: September 17, 2020

RATE: $113,017 – 124,088+ Excellent Benefits