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Harvard University IT Development and Operations in Cambridge, Massachusetts

53825BRAuto req ID:53825BRJob Code:384061 IT Manager Location:USA - MA - Cambridge Business Title:IT Development and Operations DirectorSub-Unit:------------ Salary Grade ( :061Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Basic Qualifications:

  • 10 years of senior IT management experience

  • Prior responsibility for IT budgeting

  • Experience managing staff

Application Instructions:

Please submit a Resume and Cover Letter along with a 1-2 paragraph statement describing how you have worked to create and foster an inclusive work environment.

Additional Qualifications and Skills:

  • Bachelor’s degree strongly preferred

  • Strong written and verbal communications skills and the ability to effectively communicate with upper management, faculty, students, staff, and team members, ranging from those with limited understanding of technology to those who are on the forefront of computer science and IT, is essential.

  • Proven track record in contributing to an organization’s IT vision and strategy

  • Experience in vendor management and contract

  • Experience in IT Security and compliance, operations and network services, and application development

  • Proven ability to work collaboratively across organizational boundaries and a range of personal styles

  • Strong understanding of ITIL and best practices in configuration and change management

  • Team oriented with a proven track record and personal priority for developing staff

  • Disciplined and organized with meticulous attention to detail, excellent tracking and reporting skills, and focus on results.

  • Strong commitment to openness, transparency, and continuous learning

  • Exceptional analytical and critical reasoning skills; capable of flexible and lateral thinking

  • Strong commitment to continuous improvement

  • Ability to make quick decisions as needed

  • Strong understanding of security, networks, and software architecture

  • Prior experience with business continuity planning (preferred)

  • Management experience in Higher Education (preferred)

  • Working knowledge and experience with Microsoft technologies (preferred)

  • Project management skills (preferred)

  • Strong analytical and problem-solving skills (preferred)

  • MBA with an additional degree in computer science or IT (preferred)

Additional Information:

We regret that the Harvard Kennedy School does not provide Visa Sponsorship.

Harvard University requires pre-employment references and background checks.

Harvard University is committed to supporting a healthy, sustainable learning and working environment.

Please note: During the current period of Covid-19 related restrictions, this position may start as a remote position, with transition to onsite in Cambridge, Massachusetts when the office reopens. We continue to monitor the evolving COVID-19 and lifting of restrictions. We appreciate your understanding and flexibility with our interview process. We will be conducting interviews virtually for selected candidates until further notice.

Salary Range: $133,300 - $240,300

Note: Starting salaries typically fall in the lower half of the salary range; however, they are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity.

Harvard Kennedy School’s Mission and Commitment to Diversity, Inclusion, and Belonging

At Harvard Kennedy School, fostering a diverse and inclusive community where everyone feels they belong is a matter of basic fairness consistent with our core values as an institution. It is also essential to our mission of improving public policy and leadership—because recruiting the best people and creating an environment where they can thrive make us better at what we do, because we learn more from people with different perspectives, and because we work in diverse groups and serve diverse societies.

Learn more about Harvard Kennedy School’s commitment to diversity, inclusion, and belonging. (

Harvard Kennedy School’s mission is to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. Our teaching, research, and engagement with practitioners focus on these priorities:

  • Protecting security, freedom, and human rights

  • Strengthening democracy

  • Advancing social justice

  • Increasing economic well-being

  • Enhancing sustainability

  • Improving public leadership and management

You can be part of this endeavor. Explore and learn more about Harvard Kennedy School ( .

Department:Information TechnologyPre-Employment Screening:Education, IdentityJob Function:Information Technology Job-Specific Responsibilities:Primary Responsibilities:

  • Oversee and manage teams that support system operations, network services, information security, and application support services

  • Assist in developing and maintaining the school’s business continuity plan

  • Work with the CIO to develop the vision and technological strategic direction

  • Create and manage the annual IT Development and Operations plan and budget cost effectively

  • Manage, guide and develop IT staff - this includes responsibility for IT staff hiring, compensation and performance reviews

  • Along with the CIO, represent the IT Development and Operations team and function both formally and informally with other parts of the school and the University (this includes serving on University-wide committees)

  • Coordinate need assessment, proposal and delivery of administrative applications and services

  • Management of projects and staff focused on operations, information management, and software development for a wide array of projects involving rapid innovation

  • Management of relationships within HKS and University that includes Harvard University’s Information Technology (HUIT) group

  • Responsible for actively driving, managing, measuring, and evaluating project and service progress, costs, and value in a competing-priority environment; articulating strategic goals and initiatives; and developing compelling rationale to help ensure that the community understands the values, methods, and costs for each significant undertaking.

  • Fosters collaboration across groups, and works effectively with fast moving targets in a fluid environment

Duties and Responsibilities Include:

  • Create and revise timelines and estimates for projects/services and goals to keep all relevant stakeholders appropriately informed.

  • Manage competing priorities effectively and handle input from many diverse collaborators and stake holders.

  • Devise and execute effective communication plans for ongoing projects/services and activities.

  • Track and communicate team and project successes, shortcomings, risks, deliverables, and timelines.

  • Manage relationships and agreements between groups elsewhere in Harvard (e.g., HUIT) and outside 3rd party vendors.

  • Negotiate, update, and ensure security compliance and service level agreements (SLAs).

  • Provide hands-on, day-to-day oversight, engagement, and support for an agile team, including helping team members to grow professionally, maximizing team productivity, and continually searching for and implementing process improvements.

  • Help identify potential unintended consequences in a complex systems environment.

  • Work closely with other IT teams and HKS community to ensure a value-based transition to secure IT services.

School/Unit:Harvard Kennedy School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Job Summary:The IT Development and Operations Director’s position, reporting to the CIO, is responsible for managing and leading the IT Development and Operations teams at the John F. Kennedy School of Government at Harvard (HKS). The Development and Operations team include: Information Security, Network Operations, applications development and support. The director is responsible for proposing, developing and supporting the school’s technology-based solutions and secure infrastructure to support the needs of students, faculty, staff, alumni, and HKS community.

We are seeking an exceptional manager and administrator with the ability to lead, mentor, and coach a small but dynamic team. The ideal candidate will understand the need for work-life balance and personal development for themselves and their team, while balancing the pressures of delivery. HKS is a vibrant and values-driven community, and we actively seek applications from candidates who demonstrate a commitment to building diverse and inclusive organizations.