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SMMA IT Spring Intern in Cambridge, Massachusetts

SMMA seeks an enthusiastic IT Intern to join our customer-centric Information Technology team for Spring 2021.

We offer a fast-paced, team-oriented environment that promotes intellectual and creative growth. The candidate will be encouraged to provide new ideas and share knowledge that will advance the firm?s mission and his/her professional career.

Our IT Department is state-of-the-art:

  • Cloud-hosted environment with Windows-hosted desktops and Office 365

  • VOIP network; Cisco switches and IP phones

  • Lenovo laptops (ThinkPads) and desktops (Thinkstations) running Windows 10.

  • Main applications: Revit 2017, 2018 and 2019, AutoCAD 2018 and Adobe CS Cloud suite.

The candidate will work directly with the Service Desk Manager to provide world-class customer service to our staff of approximately 200 both in office and working remotely, comprised mostly of architects, engineers, interior, and site designers. This position is an excellent opportunity to gain valuable experience working in an industry-standard Cloud environment, hosting Windows desktops and Office 365 apps. Special projects may be assigned.

Key Responsibilities:

  • Acting as the first responder to provide world class customer service to all stakeholders at SMMA.

  • Utilizing channel mix, including Teams, email, and phone, to solve and respond to incident and service desk requests from staff. Update ticket status through the IronOrbit portal as needed.

  • Building successful relationships with all staff and IT support teams, both internal and cloud desktop - IronOrbit).

  • Updating the OneNote Knowledgebase (TechTips) for the staff to help solve problems and technical issues.

  • Talking staff/clients through a series of actions, either in person or over the telephone

  • Following SOP?s (Standard operating Procedures) to setup new users. Also, installing and configuring computer hardware, operating systems, and applications.

  • Troubleshooting system and network problems. Diagnosing and solving hardware/software faults and failures.

  • Following diagrams and written instructions to repair a fault or set up a system.

  • Working continuously on a task until completion, or referral to third parties, if appropriate.

  • Assist with testing, evaluating, and rolling out new technology.

Minimum Requirements:

  • Student in college working towards an Associate or bachelor?s degree in IT-related field

  • Self-motivated, team player, strong communication skills, a "can-do" attitude, and the ability to multi-task

  • Comfortable working in-office Monday through Thursday (8:00 am ? 5:00 pm) with the option to work remotely on Friday

About the Firm

SMMA remains one of the area?s most unique design firms due to its composition, reputation, and focus. Cambridge-based since its incorporation in 1955, the firm focuses on creating lasting relationships with strategic partners in both the public and private markets.

The firm was founded by MIT alumni who believed that the balance of architecture, engineering, interiors, and site design afforded clients the agility of a single source of creative and technical expertise. Today, SMMA continues its dedication to a flexible integrated approach while remaining guided by a shared pursuit of design excellence and social responsibility.

SMMA is organized into five studios of market focus: Corporate and Commercial, Federal Government, Higher Education, K-12, and Science and Technology. At SMMA, studios represent specialized communities of practice working together to foster knowledge flow around common interests. Together, the firm?s studios form a larger design ecosystem, sharing best practices and nurturing professional growth and project excellence.

Please note: SMMA does not offer H-1B visa sponsorship for this position.

This is a paid internship. NOTE: On-site parking is not available for this position ? so please plan accordingly.