CyberCoders IT Support Desk Technician in Cambridge, Massachusetts

IT Support Desk Technician IT Support Desk Technician - Skills Required - Help Desk, Technical Support, Trade Floor Support, Desktop Support, Windows 10, CUCIMOC, Microsoft Office, Lync, incident management system, ITIL

If you are an IT Support desk Technician with experience providing support in the Financial Services or Banking industry, please read on! We are a Financial Services company focused on delivering our clients the best results through our commitment to advanced technology and expertise. We are creative and forward-thinking, committed to providing our clients with an edge through our efforts. We are looking for a great Support Desk Tech to join our team.

What You Will Be Doing

  • research and identify solutions to software and hardware issues

  • diagnose and troubleshoot technical issues

  • provide trade floor support, VIP support and 1st and 2nd line technical support to company employees, systems, business applications and vendor services both locally and in remote US offices

  • provide software, hardware and technical support for desktop, mobile and remote computers, and personal devices

  • provide support for technologeis including:

  • Microsoft desktop operating systems including Windows 7 and Windows 10

  • Microsoft Office including 2010 - 2016

  • Microsoft Lync and Cisco CUCIMOC

  • Mobile Device Management(MDM) of iOS, Android and Blackberry devices

  • RSA management

  • Cisco phones

  • Networking basics

  • Cisco Video conference systems

  • Citrix

  • identify, document and escalate problems and major failures of service

  • maintaining printers, copiers and video conferencing equipment.

  • logging and categorization of incidents and requests in an ITIL based call management system (Service-Now)

  • prioritize and escalation of calls within Service-Now to ensure items are resolved within established SLAs

  • assisting with management of hardware inventory, vendor relationships and user IT procurement needs and disposal of retired equipment

What You Need for this Position

  • 3+ years of experience in an IT Support role

  • BS degree, ideally in a technology field

  • knowledge of desktop computer operations including network connectivity, installation, maintenance, configuration of hardware, and industry standard operating systems and software applications

  • experience using an incident management system for managing support requests and reporting features

  • experience with ITIL and ITSM methodology

  • ability to maintain composure in high-pressure situations

  • skill at communicating effectively, both verbally and in writing, with technical and non-technical staff

  • experience in a financial services or banking industry a PLUS!

  • ability to occasionally travel within the US required

What's In It for You

  • competitive salary

  • strong benefits package

  • great company!

So, if you are an IT Support Engineer with experience in the financial services industry experience , please apply today!

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

IT Support Desk Technician MA-Cambridge LV2-1447260