CyberCoders IT Support Desk Technician in Cambridge, Massachusetts
IT Support Desk Technician IT Support Desk Technician - Skills Required - Help Desk, Technical Support, Trade Floor Support, Desktop Support, Windows 10, CUCIMOC, Microsoft Office, Lync, incident management system, ITIL
If you are an IT Support desk Technician with experience providing support in the Financial Services or Banking industry, please read on! We are a Financial Services company focused on delivering our clients the best results through our commitment to advanced technology and expertise. We are creative and forward-thinking, committed to providing our clients with an edge through our efforts. We are looking for a great Support Desk Tech to join our team.
What You Will Be Doing
research and identify solutions to software and hardware issues
diagnose and troubleshoot technical issues
provide trade floor support, VIP support and 1st and 2nd line technical support to company employees, systems, business applications and vendor services both locally and in remote US offices
provide software, hardware and technical support for desktop, mobile and remote computers, and personal devices
provide support for technologeis including:
Microsoft desktop operating systems including Windows 7 and Windows 10
Microsoft Office including 2010 - 2016
Microsoft Lync and Cisco CUCIMOC
Mobile Device Management(MDM) of iOS, Android and Blackberry devices
Cisco Video conference systems
identify, document and escalate problems and major failures of service
maintaining printers, copiers and video conferencing equipment.
logging and categorization of incidents and requests in an ITIL based call management system (Service-Now)
prioritize and escalation of calls within Service-Now to ensure items are resolved within established SLAs
assisting with management of hardware inventory, vendor relationships and user IT procurement needs and disposal of retired equipment
What You Need for this Position
3+ years of experience in an IT Support role
BS degree, ideally in a technology field
knowledge of desktop computer operations including network connectivity, installation, maintenance, configuration of hardware, and industry standard operating systems and software applications
experience using an incident management system for managing support requests and reporting features
experience with ITIL and ITSM methodology
ability to maintain composure in high-pressure situations
skill at communicating effectively, both verbally and in writing, with technical and non-technical staff
experience in a financial services or banking industry a PLUS!
ability to occasionally travel within the US required
What's In It for You
strong benefits package
So, if you are an IT Support Engineer with experience in the financial services industry experience , please apply today!
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
IT Support Desk Technician MA-Cambridge LV2-1447260