BlueRock Therapeutics Manager, IT Service Management in Cambridge, Massachusetts
Who is BlueRock?
BlueRock Therapeutics, a wholly owned and independently operated subsidiary of Bayer AG, is a leading engineered cell therapy company using its unique cell+gene platform to direct cellular differentiation and genetically engineer cells to create a new generation of cellular medicines that address large patient populations suffering from neurological, cardiovascular, and immunology diseases.
The convergence of cell biology and genetic engineering is creating fundamental new ways to impact disease. Founded in 2016 to capitalize on these technological breakthroughs, we are advancing our novel cell+gene platform to develop, manufacture, and deliver an entirely new generation of authentic and engineered cell therapies across three therapeutic areas: neurology, cardiology, and immunology.
What Are We Doing?
Our foundational science harnesses the ability to create and then direct the differentiation of universal pluripotent stem cells into authentic, functional cells that can be used as allogeneic cellular therapies to treat a broad array of diseases. We can also further engineer these cells, enabling them to produce enzymes, antibodies, and other proteins for additional therapeutic benefit.
We are passionate about delivering on the promise of cellular and gene therapy, shaping the future of cellular medicine, and delivering new therapies to millions of patients with treatment options.
We are seeking individuals who are collaborative, thrive in a fun and dynamic culture, and are steadfast in the commitment to advance cutting-edge cellular therapies to impact patients’ lives.
Description of Position:
This role at BlueRock has responsibility for managing day-to-day helpdesk IT tickets and troubleshooting critical IT services, across all BlueRock sites. This role is both “hands-on” and tactical will be primarily based our MA offices 4 days a week onsite and remote 1 day (Kendall/MIT and Seaport).
You will be responsible for building out the company’s helpdesk functions, resources and services as they continue to grow. Key responsibilities will include establishing SLA’s and KPI’s, managing our IT ticketing systems, providing Azure/SharePoint/Office 365 support, troubleshooting our Audio/Video systems, and working closely with our IT engineers to close out tickets in a timely fashion. This person will work closely with our IT Infrastructure and IT Portfolio team to help support our service delivery management and maintenance needs.
Monitor and respond quickly and effectively to requests received through the IT helpdesk (manage day-to-day IT tickets for various department and functions)
Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
Support Audio/Visual technical activities for various department functions (TEAMS, WebEx, GoTo meetings)
Create training material for clients.
Document internal IT Policies, Procedures and Practices
Manage upgrade and documentation processes and version control.
Maintain daily performance of computer systems
Support and administrate hardware/software builds and licensing for all sites.
Minimum of a Bachelor's degree in a relevant field is required and 4 years of technical support background or equivalent
Previous in a biotech or pharma is preferred.
Windows Server/Active Directory/Office365 support
Experience with Service Management and Service delivery methodologies
Microsoft certifications is preferred.
Occasional travel to BlueRock offices when required, typically between 10-20% (Cambridge, New York City)
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Equal Opportunity Workplace: At BlueRock we welcome, and support differences and diversity and we are proud to be an equal opportunity workplace. Please let us know if you require disability-related accommodation or other grounds protected by human rights legislation during the recruitment process so that we can work with you to meet your needs.