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Microsoft Corporation Microsoft Dynamics CRM/CE Architect in Cambridge, Massachusetts

The Microsoft Services Americas Dynamics Domain is looking for a Solution Architect with CRM/CE (Customer Engagement) Enterprise experience who has a mix of hands on experience in selling business value solutions in highly competitive situations, business applications implementation, architectural design and strategic business acumen. Solution Architects must have a passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience.

Working at Microsoft

We are part of a diverse and multi-cultural team of customer focused and results-driven influencers. With a growth mindset and collaboration at its core, the domain leverages the unique talents and skills of all individuals to drive success and deliver results.

This is your opportunity to work and learn with the foremost Microsoft Dynamics 365 experts on a variety of projects, technologies, and geographies. At Microsoft you will be provided with a range of opportunities for professional and personal development across all our technologies and business. As a member of the Microsoft’s Business Applications Domain, you will work on the largest and most complex customer projects across [location] that will make a real difference in millions of people’s lives

Empower every person and organization on the planet to achieve more. Our mission statement is a commitment to our customers. We deliver on that commitment by striving to create technology that is accessible to everyone. This is what inspires us, drives our work and pushes us to challenge the status quo every day. At Microsoft, we also work to empower our employees, so that they can achieve more. Our leadership is focused on bringing out the best in our people, supporting their goals, and allowing them to find deep meaning in their work.

Growth mind-set: At Microsoft, we’re insatiably curious and continuously learning. We lean into uncertainty, take risks and learn fast from our mistakes. We build on each other’s ideas because we are better together.

Customer obsessed: We are passionate about helping our customers achieve more. We listen and learn about our customers with a beginner’s mind; bringing solutions that meet their needs and innovation to surprise and delight them.

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Diversity and inclusion: We don’t just value differences, we seek them out and invite them in. Microsoft is a place where employees can be who they are. As a result, we have better ideas, better products and our customers are better served.

One Microsoft: We are a family of individuals united by one mission. We work together, build on each other’s ideas and collaborate across boundaries to bring the best of Microsoft to our customers as one.

Making a difference: We stand in awe of what human’s dare to achieve and we are motivated every day to empower billions of people to achieve more through our technology and innovation. Our employees harness the power to build on the company’s far-reaching momentum and are driven to change the world.

We are committed to reinvent business processes and productivity, build the intelligent cloud platform and create more personal computing. These three goals are interconnected; allowing us to attract, develop and retain the best talent to be more innovative in the products and services we develop, in the way we solve problems, and in the way, we serve the needs of an increasingly global and diverse customer and partner base.

Responsibilities

The CRM Solution Architect helps customer account teams identify, pursue and close strategic business development opportunities while continually driving add-on business within existing projects. To accomplish this, CRM Solution Architects must be effective in fostering executive level relationships. They also play a key role in employing, leveraging partners and Global Delivery as part of the overall Microsoft services delivery model. Solution Architects help translate business requirements into technology requirements for inclusion in contracts and/or statements of work (SOW). In some cases the Solution Architect will also assist in contract negotiations.

The CRM Solution Architect will be required to assist or provide technical quality oversight at various points throughout a project lifecycle. To be successful, he or she must have proven experience managing projects through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high customer satisfaction. The role requires an individual who is resourceful, confident under pressure, and has demonstrated skill in both crisis management and expectation management.

The CRM Architect must apply advanced analysis skills and experience in principals of architecting, designing, demonstrating and positioning Dynamics CRM based Solutions as also estimates for service implementations . To be credible he or she must have current and deep experience with implementing large CRM engagements using Microsoft Dynamics CRM. Understanding of competitive technology (specially SFDC and Oracle) enables the architect to properly assess feasibility of migrating customer solutions from, and/or integrating with customer solutions hosted on, non-Microsoft platforms. Advanced domain knowledge in one or more vertical industry is also an asset. Solution Architects are expected to gain and maintain effective product group relationships.

Qualifications

Required Qualifications

  • 7+ years of Enterprise work experience

  • 5+ years of Architecture Experience

  • 3+ years of Microsoft Dynamics CRM Experience

Preferred Qualifications

The CRM Architect should have the following core competencies:

  • The role should have proven experience in a broad range of industry knowledge and at least 5 years implementation experience

  • Proven experience selling product and consulting engagements in competitive situations

  • Experience which includes estimating, scoping, and writing effective statements of work that clearly set expectations and limit risk

  • Demonstrated excellence at presenting complex development topics to both business executive and technical personnel

  • An ability to articulate architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms including a working knowledge of different architectural frameworks that may be used by our customers

  • Working knowledge of specialized tools and solution providers whether they be Microsoft partners or competitors

  • Knowledge of full application life cycle design tools and methodologies

  • Exceptional demonstrated consulting skills

  • Large enterprise deployment experience in complex heterogeneous environments

  • Ability to move between high level architectural review/design and the “roll up the sleeves” level of actually doing all phases of an application delivery project

The successful candidate should have a BS/BA degree and/or 10 years of relevant work experience. Advanced technical selling and customer management skills are a requirement.

Travel is typically an integral part of this role, could be 50 to 75% under normal conditions.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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