Microsoft Corporation Microsoft Dynamics CRM/CE Architect in Cambridge, Massachusetts
The Microsoft Services Americas Dynamics Domain is looking for a Solution Architect with CRM/CE (Customer Engagement) Enterprise experience who has a mix of hands on experience in selling business value solutions in highly competitive situations, business applications implementation, architectural design and strategic business acumen. Solution Architects must have a passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience.
Working at Microsoft
We are part of a diverse and multi-cultural team of customer focused and results-driven influencers. With a growth mindset and collaboration at its core, the domain leverages the unique talents and skills of all individuals to drive success and deliver results.
This is your opportunity to work and learn with the foremost Microsoft Dynamics 365 experts on a variety of projects, technologies, and geographies. At Microsoft you will be provided with a range of opportunities for professional and personal development across all our technologies and business. As a member of the Microsoft’s Business Applications Domain, you will work on the largest and most complex customer projects across [location] that will make a real difference in millions of people’s lives
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The CRM Solution Architect helps customer account teams identify, pursue and close strategic business development opportunities while continually driving add-on business within existing projects. To accomplish this, CRM Solution Architects must be effective in fostering executive level relationships. They also play a key role in employing, leveraging partners and Global Delivery as part of the overall Microsoft services delivery model. Solution Architects help translate business requirements into technology requirements for inclusion in contracts and/or statements of work (SOW). In some cases the Solution Architect will also assist in contract negotiations.
The CRM Solution Architect will be required to assist or provide technical quality oversight at various points throughout a project lifecycle. To be successful, he or she must have proven experience managing projects through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high customer satisfaction. The role requires an individual who is resourceful, confident under pressure, and has demonstrated skill in both crisis management and expectation management.
The CRM Architect must apply advanced analysis skills and experience in principals of architecting, designing, demonstrating and positioning Dynamics CRM based Solutions as also estimates for service implementations . To be credible he or she must have current and deep experience with implementing large CRM engagements using Microsoft Dynamics CRM. Understanding of competitive technology (specially SFDC and Oracle) enables the architect to properly assess feasibility of migrating customer solutions from, and/or integrating with customer solutions hosted on, non-Microsoft platforms. Advanced domain knowledge in one or more vertical industry is also an asset. Solution Architects are expected to gain and maintain effective product group relationships.
7+ years of Enterprise work experience
5+ years of Architecture Experience
3+ years of Microsoft Dynamics CRM Experience
The CRM Architect should have the following core competencies:
The role should have proven experience in a broad range of industry knowledge and at least 5 years implementation experience
Proven experience selling product and consulting engagements in competitive situations
Experience which includes estimating, scoping, and writing effective statements of work that clearly set expectations and limit risk
Demonstrated excellence at presenting complex development topics to both business executive and technical personnel
An ability to articulate architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms including a working knowledge of different architectural frameworks that may be used by our customers
Working knowledge of specialized tools and solution providers whether they be Microsoft partners or competitors
Knowledge of full application life cycle design tools and methodologies
Exceptional demonstrated consulting skills
Large enterprise deployment experience in complex heterogeneous environments
Ability to move between high level architectural review/design and the “roll up the sleeves” level of actually doing all phases of an application delivery project
The successful candidate should have a BS/BA degree and/or 10 years of relevant work experience. Advanced technical selling and customer management skills are a requirement.
Travel is typically an integral part of this role, could be 50 to 75% under normal conditions.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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