Microsoft Corporation Premier Field Engineer in Cambridge, Massachusetts
Are you ready to be a part of an all-star team? Do you love supporting Microsoft technologies and sharing technical information with others? Look no further, you found the right career opportunity.
The Premier Field Engineering team (PFE) provides technical support for Microsoft’s Premier customers world-wide through onsite and remote support services.
As a part of the Customer Service and Support (CSS) organization, PFE partners with Commercial Technical Support (CTS) and Enterprise Services to drive customer health and strengthen Microsoft technology adoption. PFEs act as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues raised to the highest levels of management.
Act as a resource for on-going SQL / data analytics planning and deployment.
Help with analysis of migration to new SQL environments.
Provide SQL / data analytics workshops and training for customer's existing support staff.
Deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. Handle customer issues and sub-cases to ensure timely and high quality resolution of all issues.
Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments.
Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support consulting.
Partner with Premier Technical Account Managers to effectively handle hot-sites including documented action plans and daily status updates for the customer and Microsoft management.
Develop working relationships within the PFE Organization that result in increased collaboration and mutual support in fulfilling our customer mission.
Develop a working relationship with MCS and field staff at your accounts that results in increased collaboration and mutual support in achieving each other's goals.
Execute formal post-mortem process on closure of critical issues.
Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.
Workshops and Trainings: Technical training which address customer knowledge transfer needs helping customer to consume Microsoft products and services
5+ Years of SQL Server 2012 or newer experience
8+ Years of professional technical enterprise environment experience
You should have at least 5-8 years of experience with all versions of SQL Server.
Experience with the following technologies:
All versions of SQL Server.
Practical experience solving performance problems, query tuning and optimization.
Experience delivering and/or authoring technical training
College degree, preferably in Computer Science. Will consider related equivalent experience.
Ability to work independently with minimal management supervision
Ability to handle challenging technical issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.
Database Administration: (preferably with SQL, including Azure SQL) – performance tuning and optimization, trouble-shooting, high availability / disaster recovery, security.
Database Development: (preferably with SQL, including Azure SQL) – designing and building database solutions (tables / stored procedures / forms / queries / etc.).
Business Intelligence: Combining knowledge of SSIS/SSAS/SSRS/Power BI technologies with a deep understanding of data structure / data models to design, develop, and tune BI solutions and reports.
Advanced Data Analytics: Designing and building solutions using technologies such as Azure Data Factory, Azure Data Lake, HD Insights, SQL DWH, stream analytics, machine learning, R server.
SQL programming skills in one of the following: SQL, VB, VBA, C++, VJ++, VBS, Jscript, HTML/DHTML.
Experiences with SQL Server Integration Services, Reporting Services, Analysis Services, Active Directory (architecture, design, disaster recovery and problem solving), IIS and ISA.
Debugging skills in the Windows Platform.
Up to date with Windows 8 client.
Experience with network captures and network troubleshooting.
PowerShell V2 skills including scripting.
Azure knowledge / experience.
This position is targeted for both dedicated support roles and short term reactive support and proactive engagements where overnight travel is required. Travel requirements vary regionally and could involve up to 75% overnight travel. You will need to possess a current passport or be able to obtain passport within 90 days of hire. You should be available for travel dispatch 24x7x365. You should already have current US work authorization.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.