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Microsoft Corporation Premier Field Engineer in Cambridge, Massachusetts

Are you looking to grow and expand your technical, customer and soft skills? Do you dream of working with the product groups at Microsoft to influence future product design on behalf of the customer? Then this might be the team you are looking for. At Support for Mission Critical (SMC), we do all the above and have fun while delivering true mission critical support to top-tier Microsoft customers.

Support for Mission Critical – US/Canada is currently looking for resources in the following technology areas:

  • Azure Dev/PaaS

  • Teams and Skype for Business Online

  • Identity, Active Directory, and ADFS

  • D365 – C&E/Dynamics CRM


As a PFE engineer for Mission Critical customers, you will represent Microsoft, deliver onsite and remote services and communicate with corporate customers via telephone, written correspondence, or electronic service regarding escalated problems in Microsoft software products, and manage relationships with PMC customers. It's your chance to:

  • Act as the customer lead for proactive and reactive service delivery for mission critical customer accounts

  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, TAMs, DSEs and executive account management

  • Maintain strong relationships with customer contacts to ensure a successful customer experience

  • The potential to develop IP to support delivery excellence, custom scripts to monitor or fix issues, or create customer specific content; this may involve writing sample code or new IP development type of work

  • Manage crisis situations that may involve politically challenging issues with diverse audiences and participate in the 24X7 on-call rotation model

  • Available to travel within the US and/or Canada to conduct lifecycle related assessments and reviews, to ensure timely delivery (travel is up to 20%)

  • Collaborate with Product Groups, Service Engineering and other technical teams within Microsoft

  • Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while e balancing multiple demands, addressing shifting priorities, and maintaining focus

Skills and qualifications – all positions require a minimum of five years working experience: We have openings in different Technology Areas…If you qualify for one or more of the below, please Apply.

Microsoft TEAMS, Skype Online

  • Experience working with Microsoft Server products alongside Microsoft TEAMs and Skype Online products

  • Experience supporting, planning and implementation of Skype for Business (SfB) and Office 365 products including enterprise voice, conferencing, client connectivity, UM and other SfB online features

  • Working experience with design, implementation, and optimization of Lync/Skype and Exchange technologies

  • Working experience with Messaging, Active Directory Federation Services (ADFS), Active Directory, Office 365 and EXO technologies including troubleshooting technologies listed and configuring and supporting hybrid scenarios

Azure Dev/Paas

  • Experience working with Microsoft Server products alongside implementation/deployment of Azure cloud-based solutions and experience with troubleshooting, configuring and supporting Network and Hybrid scenarios

  • Developer experience with Java, Python or C#

  • Solid understanding of client/server, networking, and internet technology foundations

  • Understanding of n-tier solutions

Identity, Active Directory, and ADFS

  • Experience working with Microsoft Server products alongside Azure AD and Active Directory Federation Services based products

  • In-depth knowledge of troubleshooting and implementation of AADSync, Azure AD, ADFS and Role-Based Access control services technologies

  • Working knowledge of Office 365 migration, troubleshooting of Exchange Online and Office 365 Hybrid Directory Services technologies

  • Experience with design, implementation, review and optimization of Exchange and Outlook

D365 – C&E/Dynamics CRM

  • 5+ years of industry experience assessing complex, business critical Dynamics 365 Customer Engagement and/or Microsoft Dynamics CRM environments against Microsoft good practices & supporting customers as they go-live and operate their D365 CE/CRM solution

  • Knowledge with tools commonly used to manage complex D365 CE/CRM implementations, such as DIXF (Data Import Export Framework), IDMF (Intelligent Data Management Framework), AIF/WCF Services and will be comfortable advising customers on topics such as data management, performance tuning, X++ development practices, upgrades and infrastructure sizing

  • Deep understanding of related Microsoft technologies, including SQL, SSRS/SSAS, SharePoint, Visual Studio and TFS

  • Accreditations/knowledge of Microsoft D365 CE/CRM deliveries that review performance, supportability, infrastructure design and customizations, or be willing and able to become accredited following hire

Key Skills & Knowledge:

  • Strong problem-solving and technical leadership skills

  • Works well in a global team environment, a rapid learner

  • Excellent communication and presentation skills in front of small and large audiences - spoken and written Spanish, English and nice to have Portuguese

  • Effective learning skills, desired background in Microsoft technologies

  • Experience within AWS or other Cloud Services Candidates with Service engineer or system engineer background will be preferable Open source and Linux skills

  • Understanding of and experience with ITIL/IT Service Management and/or DevOps practices

  • Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code



Bachelor’s Degree or equivalent experience in Computer Science, Computer Information Systems, Math, Engineering, Business, or related field.


Up to approximately 20%, intermittent travel; there will be business need to travel domestically (within US or Canada) depending on the accounts you will serve.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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