Philips Principal Program Manager, Complaints Management in Cambridge, Massachusetts
Effective Wednesday, December 8, 2021, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.
If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may c ontact 888-367-7223, option 5, for assistance.
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
Directs and guides the activities of complaints management for medical devices. Leads teams that ensure standardized processes and maximize the effectiveness of complaints management across the breadth of the organization.
Develops and executes program plans, schedules, budgets and deliverables. Is responsible for ensuring compliance with the relevant internal/ external policies, procedures and standards. Sets targets for and tracks performance indicators on programs.
Provide overall oversight, planning, execution, cross project coordination.
You are responsible for
Directs and guides the activities of complaints management transformation and improvement projects executed by subject matter experts and dispersed teams across Philips
Develops and executes program plans, schedules, budgets and deliverables.
Is responsible for ensuring compliance with the relevant internal/ external policies, procedures and standards.
Sets targets for and tracks performance indicators on programs.
Has responsibility and authority to contribute to the financial results for the business.
Defines and maintains the projects, chooses the ways of working, and defines the interfaces with other functions.
Establishes the timelines, estimates the budgets and risks in agreement with general or business management
Keeps up-to-date with the evolving business and application domain in order to optimize the goals of each program and maximize the synergy
Deploys Process Improvement and Quality Assurance to drive efficiency and success in processes.
Manages lessons learned, incorporates continuous improvement, facilitates harmonization across functions and departments
Provides business management with regular program performance status, needed escalations, variances to plan and identification of corrective actions, and conducts evaluation at the end of respective projects.
You are part of
As a result of Philips renewed commitment to Quality, it has recently restructured its organization to ensure you and your department have clear interfaces with Philips Business Group and Market leadership, and can harness the expertise of five Centers of Excellence (COEs). These 5 COEs specialize in the following capabilities: Regulatory & Clinical Affairs, Supplier Quality, Quality Management System, Quality Assurance & Engineering, and Compliance & Audit. As part of this new structure, you are empowered to use your voice and expertise to have a positive impact on your team, our business, and health technologies that will improve the health, well-being and care for people around world.
To succeed in this role, you’ll need a customer-first attitude and the following
A Masters or Bachelor Degree
Must be recognized as content matter expert in program management
Requires strong working knowledge of quality assurance principles and practices, industry and international safety standards
Minimum 10 years in medical device environment
Experience with quality management systems
Must practice analytical problem solving skills
Is able to coordinate and manage activities
Proactive and able to act on own initiative
In return, we offer you
How we work at Philips
Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.
We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.
Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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