Microsoft Corporation Principal Program Manager, CS App and Infra in Cambridge, Massachusetts
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of the Microsoft cloud solutions and services. To help drive this effort, Microsoft has the Customer Success dedicated team that plays a key role in helping Microsoft customers achieve this digital transformation through successful adoption of Microsoft Cloud solutions and Services.
The Customer Success team drives change management and adoption activities with key business decision makers and IT decision makers, helping reduce implementation risk, driving usage of existing solutions, and identifying opportunities to accelerate the path for customers to realize business value from their investments.
We are looking for a talented individual to define and lead customer success acceleration in the field for Azure App and Infra’s compute workloads. As a Time Zone Azure App and Infra Customer Success Acceleration Lead (Principal Program Manager) within the Azure App and Infra Solution Area of the Customer Success Unit in Microsoft’s Worldwide Commercial Business organization, you will oversee field/partner engagement and execution for customer success and consumption acceleration related to Azure App & Infra workloads. The role will entail executing on global programs that drive adoption of these services within Enterprise customer accounts, which will span multiple industries. It will also entail interfacing with the field community of professionals within Time Zone – CSU Regional Business Lead, Azure App &Infra CSU Manager of Managers(M2), CSA Managers, Cloud Solution Architects (CSAs), and associated roles including Customer Engineering & Architecture Teams, Azure Solutions Specialists, Microsoft Consulting Services teams, Partner Development Managers and Microsoft Partners delivery teams.
This role requires a self-driven professional who thrives on new challenges to grow the Azure App &Infra business and cherishes achieving business impact with minimal observation once trained and equipped. Demonstration of strong skills in adaptive leadership, cross-organizational collaboration, ability to drive impact through influence, relationship building and executive engagement skills is highly desired.
Most importantly, the awareness, orientation, and ability to find and capitalize on opportunities to improve self in this role and the role surroundings are sought in any professional aspiring for this role.
Responsible for scaling customer success and consumption acceleration for Azure App & Infra through the use of global programs and actions for a defined time zone area, sales area, region or enterprise operating unit
Apply global programs’ knowledge to help M2s, CSA Managers, Azure CSAs, Azure Solutions Specialists and partners avail of program assistance and program funding solutions that meet customer’s business and IT needs.
Enable Azure App & Infra CSAs to be successful in executing their consumption engagements, i.e., projects, and the milestones within, by rallying program resources.
Capture customer success stories including the impact of program assistance, customer’s realized business transformation and the observed best practices around architecture design comprehensiveness and implementation practices.(architectural patterns, journey maps, early preview, customer business impact).
Stay up to date on program capabilities and maintain accurate reporting of managed customer success engagements, regarding their path to customer success through usage of program features and benefits.
Curate and maintain adequate technical depth to bring technical intensity on Azure App and Infra that can empower CSAs to guide customers.
Understand customers’ overall data estate, IT and business priorities and success measures as related to Azure App and Infra offerings.
Nurture and grow technical depth in the latest Azure App and Infra’s Cloud Scale Analytics and AI services.
Establish effective feedback loops that surfaces voice of the customer and influences program design teams, other stakeholders, and product teams to evolve programs, product and Services that support Customer Success.
Build thought leadership and mindshare through engagements with CSAs and partners.
10-15+ years of professional experience including business management, offering/product strategy, marketing, sales, services, technology implementation, or related field
Working knowledge of Azure Apps and Infra technologies or Azure fundamentals certification
Prior experience with public cloud and/or SaaS deal capture and acceleration, business development
Familiarity with customer success enablers such as Enterprise scale landing zones as part of CAF, Well Architected Framework, and Developer engagement.
Experience with sales engineering and/or sales.
Effective communication and field program execution skills, with the ability to energize others.
Demonstrated track record of effective communication with business and technical leaders at all levels within large enterprises and for Microsoft internal candidates within Microsoft Business Groups, Sales, Services and Partner organizations.
Ability to create effective relationships, listen, influence, and collaborate internally and externally at all organizational levels.
Ability to work through ambiguous situations with can-do attitude and proactively determine creative solutions.
Have a strong background in leading people with the ability to inspire confidence in senior leaders and motivate his/her global team.
Bachelor’s Degree, or equivalent experience required, MBA strongly preferred.
Preference for global experience.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
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