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Microsoft Corporation Principal Program Manager in Cambridge, Massachusetts

Are you passionate about the cutting edge of cloud platform development? Would you thrive on working directly with our customers’ engineers to understand their needs, identify emerging patterns, and develop new capabilities? Do you enjoy solving complex problems in novel ways across a myriad of platforms?

The Commercial Software Engineering (CSE) team is a global engineering organization that works directly with customers looking to leverage the latest technologies to address their toughest challenges and transform their industries using cloud-based solutions. We work closely with our customers’ engineers to develop code to jointly solve their biggest challenges to accelerate progress in their organization.

In the process, we help shape the future of our own platforms by partnering with our product groups to improve them. We pride ourselves on making contributions to open source and making our platforms easier to adopt.

We sit side-by-side with our customers to collaboratively innovate on custom solutions tailored to solve their challenges. Our work involves the development of high-impact, open-source software assets that contribute to the Microsoft platform and that are broadly applicable. Important to this role, you will be enabling our team to deliver high quality engineering engagements, acting as a product owner for customer engagements.

Be respectful and inclusive – As a group, we work to build consensus with our teammates and customers. You’ll be the sort of person who enjoys a culture that ensures that all voices and perspectives are heard and considered.


• Drive customer engagements to deliver well-defined products that generate immediate customer value and high-quality, broadly applicable software contributions to Microsoft products and to open-source communities

• Land Technical Domain engineering scenarios adoption through leading engagements, sharing reusable assets, and fostering cross-domain collaboration

• Serve as Product Owner, managing project plans, in partnership with domain subject matter experts (SMEs) within the organization

• Lead communications with our customers, within the team and SMEs to represent our customers’ requirements, triage and prioritize customer feedback, ensure clarity within the CSE working team and actionable intelligence for our product teams

• Continuously drive excellence in program management fundamentals to build our shared best-practices


We are seeking people who have experiences which reflect the qualifications below:

Required Qualifications:

  • At least 3+ years’ experience as a Technical Program Manager, Technical Product Manager, or Development Lead, leading communication directly with customers, issue management to resolution and presenting projects to key stakeholders, including customer executives

  • At least 5+ years’ experience working with cloud computing technologies, including experience shipping complex production systems that run on a public cloud

Preferred Qualifications:

  • Strong program management (PM) experience in managing customer relationships and engagements, triaging, and managing priorities

  • Proficiency in creating technical reports, white papers, or case studies

  • Experience working within and directing geographically dispersed, diverse, and virtual teams

  • A Bachelor’s or Master’s degree in Computer Science or a related discipline or the equivalent

  • Enjoy travel and comfortable with regional travel up to 25%

At Microsoft, we are seeking people who have a passion for the positive impact technology can have on the communities and for making a difference in the world. Within CSE, you will find a wide range of backgrounds, perspectives, and personal and cultural experiences which are vital to our success with our customers. It’s an informal and flexible work environment and you’ll be welcome to work from home, our offices, customer sites – wherever is best for you to get your job done. We invest in your health, wellness, and financial future by offering a competitive package including a wide range of benefits built around your personal needs and those close to you.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.