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The Computer Merchant, Ltd. Program Manager in Cambridge, Massachusetts

Reference # : 22-00101 Title : Program Manager Location : Cambridge, MA Position Type : Contract Experience Level : 10 Years Start Date / End Date : 01/31/2022 / 09/30/2022 Description IT OPERATIONS AND COMMUNICATIONS MANAGER RETAIL EXPERIENCE IS A PLUS YET NOT REQUIRED Virtual, eventually in the New Jersey area and could become perm for the right person. Six to twelve months initially. Candidate will deliver proper operations support and communication with business teams. This is in part due to the fact that as we have grown, so have department demands on the technical teams. In some specific areas such as supply chain systems and desktop support, the teams have been expanded upon so we have the resources and now just need to enforce standardized processes and procedures. Seeking to ramp up a true IT Operations team. We have a Manager of Database Administration, a team of 3 full time and one part time DBA and a SQL Analyst who is a SME on VisualCron. IT Operations team does: -Monitor all underlying infrastructure and critical systems that underpin Enterprise Applications and user functions. -Monitor and alert on Enterprise integrations that utilize FTP/Microservices/Web service and API calls/ETL jobs and services -Communicate issues or delays to the IT team to assist with issue correlation. -Escalate issues to the proper subject matter expert for identification and resolution. Tools available: We have a few toolsets that we need to leverage better or implement in the case of one of them for the proposed future/steady state: -D2IQ A vendor managed Kubernetes microservices stack -DCOS Kafka open source microservices stack we are eliminating -VisualCron (currently multiple managed instances by various teams, needs consolidation to one managed view) -Ivanti (ITSM tool similar to ServiceNow in the process of being fully deployed) -Grafana used for initial dashboard views, need to determine if this is our go forward toolset. Equal Opportunity Employer Veterans/Disabled