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DecisionOne Project Manager in Cambridge, Massachusetts

Job Descriptions:

Located throughout the United States and Canada, DecisionOne serves leading companies and government agencies with tailored information technology support services that maximize the return on IT investments, minimize capital infrastructure costs and optimize operational effectiveness.

With more than 1,500 technology professionals and an extensive, geographically distributed network of service locations, DecisionOne’s technology and business solutions combine complementary foundation services improving coverage, availability and response to satisfy the technology needs of our customers.

Job Description:

Project manager will manage a project from initiation to completion. (Approx. 1-4 months)

Responsibilities:

  • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop support, printers, PDAs, and LAN cable drops

  • Troubleshooting and resolving software issues; reimaging computers/hard drives

  • IMACD function including installation and decommission.

  • Backing up and restoring settings and associated systems administration activities

  • Taking ownership of issues through to resolution on all appropriate requests.

  • Move equipment associated with escalated help desk incidents and service requests

  • Performing asset inventory activities as needed.

Required Experience:

  • Service now experience.

  • Experience with Apple OS devices.

  • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc.

  • Desk side engineer for technical support for customers and their networked computers and peripherals.

Keyword: Project Manager

From: DecisionOne Corporation

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