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Harvard University Research Computing Facilitator in Cambridge, Massachusetts

54314BRAuto req ID:54314BRJob Code:I1157P IT RC Facilitation Prof III Location:USA - MA - Cambridge Business Title:Research Computing FacilitatorSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:

  • General systems administration of Linux and or other Unix-like systems, as well as general support experience with Windows, Linux, and Mac end-users.

  • Experience using version control using Git, GitHub, GitLab. Experience with configuration management (Puppet, Salt, Ansible) desired.

  • Familiarity and experience with bash/sh shell scripting; Experience with Python or similar scripting languages (Ruby, Perl, Lua) desired.

  • Knowledge of virtualization environments (VMware, KVM, QEMU) and containerization (Docker, Singularity, Kubernetes) desired.

  • Experience with varied storage technologies (Lustre, NFS, Isilon, Ceph) a plus.

Additional Information:

  • During the current period of COVID-19 related restrictions, this position may start as a remote position, with transition to working onsite in Cambridge, Massachusetts when our campus reopens.

  • We regret that Harvard does not provide work authorization and/or visa sponsorship for this position.

  • We invite individuals with diverse backgrounds, experiences, and abilities to be a part of our community.

  • All formal offers will be made by FAS Human Resources.

Department:FAS Research ComputingPre-Employment Screening:Identity Schedule:

Mon - Fri, 9am - 5pm

Job Function:Information Technology School/Unit:Faculty of Arts and Sciences EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Typical Core Duties:

  • Engage and collaborate with a wide range of researchers through support requests (i.e. email, ticketing systems, chats) and in person consultations during office hours

  • Help to facilitate the design and debugging of research workflows alongside researchers

  • Connect and coordinate interactions between researchers and technology providers

  • Provide regular communications to systems and software/data professionals

  • Enhance learning with full awareness of the local research computing and data landscape

  • Contribute to building curriculum and teach trainings for basic use of RC for researchers

  • Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct

Basic Qualifications:

  • Minimum of five years’ post-secondary education or relevant work experience

Certificates and Licenses:

  • Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions:

  • Occasionally required to work outside of normal business hours, and may be contacted during off hours

Job-Specific Responsibilities:

Job-Specific Responsibilities:

Harvard is seeking a research computing facilitator to engage and collaborate with researchers using a broad set of Linux/Unix systems administration skills, state-of-the-art RC systems and tools, and other software to enable research productivity. This position works within the Research Computing Support Services team and reports to the Associate Director of Research Computing Support Services. This position will consult and partner with researchers where they will co-create and co-learn relevant computing and data capabilities alongside students, faculty, and staff peers.

We are committed to cultivating not only the diversity of our faculty, staff, and students but also in developing an inclusive culture that is vibrant, engaging and encouraging of innovation as well as intellectual debate. We believe creating and maintaining an inclusive workplace allows employees from all backgrounds and walks of life to achieve their fullest potential. We also believe an inclusive culture is one that accepts, values and views as strength the difference we all bring to the workplace.

Department Description:

Harvard University's Research Computing continues to evolve, expand services, and support to its leading research faculty and their collaborators around the world. These services include maintaining a Top 100 academic high-performance computing cluster, cloud computing, virtual machines, storage, databases, instrumentation core facility workstations, and other development platforms. We directly engage with researchers through help requests, monitoring, office hours, training, and in-depth consultations. Research Computing has numerous other successful collaborations, including building the MGHPCC (http://www.mghpcc.org/) in Holyoke, MA with leading partner universities. It is with these and other institutions that we launched the NSF-funded NESE project (http://nese.mghpcc.org) which creates a regional data science repository, as well as the New England Research Cloud (http://nerc.mghpcc.org) which creates a collaborative on-prem regional cloud framework. Research Computing at Harvard has a track record of building partnerships to accelerate research and collaboration.

We are committed to cultivating not only the diversity of our faculty, staff, and students but also in developing an inclusive culture that is vibrant, engaging and encouraging of innovation as well as intellectual debate. We believe creating and maintaining an inclusive workplace allows employees from all backgrounds and walks of life to achieve their fullest potential. We also believe an inclusive culture is one that accepts, values and views as strength the difference we all bring to the workplace.

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