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Harvard University Senior Business Systems Analys in Cambridge, Massachusetts

54598BRAuto req ID:54598BRJob Code:I0058P IT Project Manager IV Location:USA - MA - Boston Business Title:Senior Business Systems Analyst, Executive EducationSub-Unit:------------ Salary Grade ( :058Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:In addition to the above requirements, a Bachelor's degree is required for this role in addition to a minimum of 7 years of relevant work experience.

Preference will be given to candidates who have significant experience with Salesforce Sales Cloud and Experience Cloud.

A strong candidate will show:

  • Salesforce Sales Cloud System Administrator and Experience Cloud certifications, strong knowledge of Salesforce developer skills, and familiarity with Salesforce application products. Mastery of Salesforce profiles, permission sets and roles. Salesforce Marketing Cloud experience is an additional advantage.

  • Experience with an agile release process, prioritizing work, defining requirements, reviewing solutions, outlining test plans, and communicating release progress to end users.

  • Experience assessing and rolling out 3rd party packages to enhance the overall Salesforce experience such as FinancialForce, LinkPoint, D&B Optimizer and others.

  • Excellent communication in a variety of methods keeping the stakeholders well informed. Strong customer service experience including presentation and training skills. Experience working with outside vendors.

Additional Information:During the current period of COVID-19 related restrictions, this position may start as a remote position with the transition to onsite at HBS campus in Boston, MA when the office reopens.

While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice.

Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement and exceptions may be found at the University’s “COVID-19 Vaccine Information” webpage:

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here. ( Department:Executive EducationPre-Employment Screening:Education, IdentityJob Function:Information Technology School/Unit:Harvard Business School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Typical Core Duties:

  • Work at an expert level within a team on most phases of service analysis and consider the business implications of technology applications to the current and future business environment

  • Collaborate with stakeholders to translate business needs into systems requirements and scoping

  • Define systems requirements, conduct gap analysis, and identify feasible alternative solutions that meet defined business objectives

  • Responsible for business transition management to ensure that systems are understood by users

  • Contribute to budget planning

  • Contribute to the development of plans and policies for a unit/school

  • Advise unit/school

  • Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct

Basic Qualifications:

  • Minimum of five years’ post-secondary education or relevant work experience

Job-Specific Responsibilities:HBS is a world leader in providing transformative leadership training to organizations across the globe. HBS Executive Education (ExEd) offers a robust suite of programs, designed to help clients solve their strategic issues, which use the world’s best faculty, offer an interactive learning experience alongside the most accomplished and diverse cohort of fellow participants. A non-profit entity that supports both faculty research and the overall School mission, HBS ExEd offers open enrollment and custom programs that focus on a range of timely topics including leadership, strategy, finance, entrepreneurship, and innovation. HBS ExEd delivers over 130 intensive educational programs to 13,000 + participants annually.

Duties & Responsibilities

The Senior Business Systems Analyst will report to the Senior Director, Executive Education Information Technology (EEIT) within Harvard Business School’s ExEd. This person will manage the support, maintenance and ongoing improvements of Salesforce Sales Cloud and Experience Cloud for Executive Education. She/he triages incoming requests, defines business requirements, oversees development and manages testing associated with these platforms. In addition, assist with the technical aspects of design reviews and business impacts of enhancements being made to both platforms.

This position works directly with internal Executive Education staff to determine technology business needs and communicate project progress. Strong listening skills are critical to comprehend the fundamental business needs. Previous technology experience is essential in creatively evaluating the available technology tools and business process options to arrive at solutions to meet the business’ need. This position also works closely with HBS IT and an outside vendors to clarify any questions around business requirements, review custom development, evaluate data migration, coordinate testing, identify and mitigate risks, assist with documentation and training. This role is also responsible for other duties as assigned.