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Microsoft Corporation Senior Director, Cross Industry Solutions People Fulfillment & Operations, Business Excellence & Operations in Cambridge, Massachusetts

Microsoft’s Cross-Industry Solutions team is on a mission to deploy business and technology solutions to our customer’s biggest challenges. To support this objective, we have evolved our people operations capabilities to better enable our team to feel confident and capable as they work to achieve customer objectives. From forecasting hiring demand, to engagement and account staffing on through to career planning and skilling, this connected system is designed to bring Microsoft’s best talent to our customers.

Senior Director, Cross Industry Solutions People Fulfillment & Operations

As part of our evolution, we are consolidating our division's worldwide accountability for people fulfillment and operations. This team is in transition from one operating model to another, so we are seeking a leader to both help us shape the division’s vision, as well as drive key strategies through to measurable business impact.


Key accountabilities include:

  • Identify and execute staffing strategies that bring the best of our talent and the broader partner ecosystem to the customer solution.

  • Ensure clear alignment between forecasted demand and our skills supply.

  • Provide a bridge between shared corporate functional strategy and the field, maximizing the impact of key investments.

  • Build and manage a strong field/customer listening signals to drive improvements across the entire people operations system.

  • Ensure business leaders have deep insight on how the business can maximize both talent capabilities and cost structure.

  • Attract, lead, and develop a high performing diverse team.


Key capabilities/experiences we are looking for:

Basic qualifications:

  • 10+ years of experience in management consulting and/or Services leadership

  • Practical experience leading a worldwide global capacity and management function.

  • Strong financial acumen as well as a good understanding of a Services business

  • Demonstrated success driving cross-company strategy and alignment.

  • Innovates scaled solutions involving people, process, and technology.

  • Ability to lead a business through significant transformation.

  • Global experience in managing teams and developing people within and outside the U.S.


  • MBA or advanced degree

  • Experience in Finance, Operations, or HR/GTA would be considered an asset.

Location/Travel: This role can be based anywhere in the world however it will require 3-4 hours of overlap with the Pacific Time Zone most days. Travel will be approximately 10-25% based on the needs of the business, contingent upon Covid-19 restrictions.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.