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Harvard University Senior IT Manager in Cambridge, Massachusetts

60639BRAuto req ID:60639BRJob Code:I0959M IT Infrastructure Mgt V Location:USA - MA - Boston Business Title:Senior IT ManagerSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :059Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:

The following job-specific skills and competencies are preferred:

  • Knowledge of information technology applications, processes, software and equipment

  • Highly specialized knowledge of a specific technology

  • Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor

  • Supervisory experience

  • Knowledge of information technology applications, processes, software and equipment

  • Highly specialized knowledge of a specific technology

  • Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor

  • Experience in higher education in a research environment

  • Familiarity with human subject research, FISMA compliance, and 21 CFR Part 11 regulations is a plus

  • PMP or other relevant certification and experience preferred, e.g., PMI

  • Familiarity with key ITIL concepts or experience working in an IT organization.

  • Demonstrated cross-functional project leadership experience

  • Experience with large IT projects. Linux OS experience is a plus.

  • PMP or other relevant certification and experience preferred, e.g., PMI

  • Familiarity with an enterprise PM tool such as MS Project, Jira, Asana, or other.     

  • Excellent written and verbal skills including ability to present to a variety of audiences. Strong vendor management skills. Commitment to strong customer service. Ability to keep abreast of industry trends and changes in technologies.

  • Position requires occasional flexible hours for maintenance windows, upgrades, and emergency troubleshooting.

  • Demonstrates the following interpersonal attributes: Adaptable, flexible; uses grace & tact under pressure; unflappable when confronting challenges; resilient; positive outlook and "can do" attitude; respectful and approachable style.

  • Exceptional, yet flexible communication skills can "take charge of the conference room" as well as lead two way, trusting communications with technical project teams.

  • Must have strong organization and communication skills, and ability to communicate professionally with people inside and outside the organization.

  • Must effectively work independently and as part of a team, pay close attention to detail, prioritize diverse tasks, and coordinate workflow among staff.

    ​​​​ The following cultural competencies are also preferred:

  • Awareness of and aptitude to appropriately and effectively understand, respect, and adapt to cultural and identity-based difference within group environments

  • Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion

  • Skills related to creating and supporting an environment that allows for inclusion, effective intercultural engagement, and personal humility and authenticity

  • Experience fostering and reinforcing an environment that values unique experiences, cultures, backgrounds, and goals

Additional Information: Harvard University offers an outstanding benefits package including:

  • Time Off: 3-4 weeks paid vacation, paid holiday break, 12 paid sick days, 12+ paid holidays, and 3 paid personal days per year.

  • Medical/Dental/Vision: Excellent and affordable medical, dental & vision plans, with coverage beginning as of an employee's start date.

  • Retirement: University-funded retirement plan with full vesting after 3 years of service.

  • Tuition Assistance & Reimbursement Programs: $40 per class at the Harvard Extension School, discounted options through participating Harvard graduate schools, and reimbursement options for accredited schools outside of Harvard.

  • Transportation: 50% discount on MBTA passes, as well as additional options (rideshare, biking, etc.) to assist employees in their daily commute.

  • Wellness & Professional Development: Programs and classes at little or no cost, including stress management, hard & soft skills development, career planning, massages, nutrition, meditation, and complimentary health services. Additionally, access to Harvard athletic facilities, libraries, campus events -- and many discounts for various cultural and leisure activities throughout metro Boston.

    Join the Harvard T.H. Chan School of Public Health to support our mission of health research and education, and to be a part of the oldest institution of higher learning in the country!


  • The Harvard T.H. Chan School of Public Health does not provide visa sponsorship, now or in the future, for staff positions.

  • Harvard University requires pre-employment reference checks and background screenings.

  • This position has a 180 day orientation and review period.


The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements (https://www.harvard.edu/coronavirus/covid-19-vaccine-information/) . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage (http://www.harvard.edu/coronavirus/covid-19-vaccine-information/) .

Department:Information TechnologyPre-Employment Screening:Criminal, Education, IdentityJob Function:Information Technology School/Unit:Harvard T.H. Chan School of Public Health EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications:

  • Minimum of 7 years’ post-secondary education or relevant work experience

  • Supervisory experience

Certificates and Licenses:

  • Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions:

  • Occasionally required to work outside of normal business hours, and may be called during off hours

Position Description: Duties and responsibilities include, but are not limited to, the following:

  • Lead and successfully deliver multiple (concurrent) high priority, complex information technology projects.

  • Take a project from ideation stage through delivery and transitioning to service operation; able to define and clearly scope out projects.

  • Estimates projects using multiple techniques to arrive at realistic schedules. Clearly highlights methods used and assumptions made when communicating estimates.

  • Actively identify and manage project risks, issues, and decisions; navigate a complex organization in order to facilitate resolution.

  • Identify, track, monitor and communicate project-related benefits, issues, scope changes, variances and contingencies that may arise during the implementation of IT projects, and that cannot be resolved by project team

  • Facilitate defining solutions with the appropriate stakeholders/customers

  • Design, develop and monitor effective processes and systems for projects

  • Coordinate between teams, communications for planning, analysis, design, user testing and acceptance and implementation

  • Make independent decisions within the confines established by sponsors/business owners

  • Serve as primary contact with user groups and stakeholders

  • Leverage steering committee for decision-making, change management, and communications

  • May be responsible for managing multiple CBAR partners and IT relationships; develop deep relationships through trusting interactions

  • Reviews documentation for completeness and accuracy; e.g., Project Charters, Risk Assessments, Scope of Work Statements, etc.

  • Responsible for creating and updating regulatory compliance documents; e.g., Standard Operating Procedures, FISMA documents, ATO, ISA, MOU, SSP, Installation/Operation Qualification and Validation, eta

  • Lead effort to communicate with end users and senior management about downtime and changes. Provides consistent, timely, and well-crafted project progress status reporting and communications; will send out Smart Notice alerts and updates to users regarding system problems

  • Delivers project results predictably; on time, on budget, and on quality

  • Manage project budgets; able to develop long range resource forecasts

  • Mentor others in project management and offers various problem-solving tools to guide people, processes and outcomes

  • Apply Harvard University’s IT technical standards and best practices

  • Abide by and follow the Harvard University IT Code of Conduct

  • Performs other duties as necessary

    PLEASE NOTE: This is a hybrid position and this position will be based in Boston, MA. Additional detail pertaining to this position will be discussed during the interview process. All remote work must be performed in a state in which Harvard is registered to do business (Connecticut, Massachusetts, Maryland, Maine, New Hampshire, New York, Rhode Island, Vermont, California (exempt staff only), Georgia, Illinois, New Jersey, Virginia, and Washington). This position may require occasional work outside of normal business hours, and may be called during off hours.

    Commitment to Equity, Diversity, Inclusion, and Belonging: At the Harvard T.H. Chan School of Public Health, we believe that diversity is integral to the Harvard experience and our mission of improving public health education, research and policy. Diversity of cultural backgrounds, identities, lived experiences, perspectives, and ways of understanding the world enriches our community and enables us to best meet the public health needs of the United States and the world. Ongoing learning and development related to diversity allows for both individual and institutional growth, and is necessary to foster and sustain a culture of inclusion. To achieve this, we are committed to ensuring equitable access to opportunities for learning, living, and working at the Harvard Chan School. We maintain an unwavering dedication to diversity, inclusion, and belonging as core to our institutional values and to actively counter, minimize, and address racism, sexism, xenophobia, homophobia, gender bias, and all forms of discrimination.

    Learn more about the School’s mission, objectives, and core values (https://www.hsph.harvard.edu/about/mission/) and our diversity, inclusion, and belonging (https://www.hsph.harvard.edu/diversity/) initiatives.

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