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Akamai Technologies, Inc. Senior Manager Business Operations in Cambridge, Massachusetts

Are you an analytical mind who loves solving complex business problems?

Are you excited about leading a fast paced goal oriented team?

Join our Global Services Delivery Excellence Team!

The Delivery Excellence team is a strategic partner to the Global Services organization, with an objective to deliver impactful business outcomes. This team’s focus is to ensure that the Global Services organization is operationally fluent, and is armed with insightful and actionable data to make the right business decisions.

Partner with the best

As a Senior Manager Business Operations, you will build organizational knowledge and work with stakeholders. Managing business risks and opportunities by analyzing and making recommendations. you will mitigate risk impact and focus on continuous improvement. The ideal candidate must be able to work with internal and external leadership. The ideal candidate must also be collaborative and have a results oriented manner.

As a Manager Senior Business Operations, you will be responsible for:

  • Partnering with the Global Services organization will identify and develop a prioritized list of business problems that can become an actionable delivery roadmap.

  • Defining a clear “data strategy” for Global Services that caters to UX needs in all areas and levels of the Global Services organization.

  • Building and leading a team of Services Analysts who will then execute and deliver

  • Partnering with the broader extended Akamai data platform teams to ensure consistency with industry best practices.

  • Continuing to develop analytics expertise, broaden knowledge of analytical techniques and stay abreast of new developments.

  • Collaborating with Global Services leaders and planning for strategic growth, efficiency, scaling for the future, and translating that vision.

Do what you love

To be successful in this role you will:

  • Have 8 years of Business Intelligence and/or advanced analytics and Bachelor’s degree and familiarity with data visualization software.

  • Have the ability to build the framework for the analyses and enhance decisions with the derived insights.

  • Have experience and familiarity with delivery processes (requirements gathering, sprint planning, validation, UAT, launching)

  • Have a proven track record of timely delivery with high quality (proven project management skills)

  • Have exceptional interpersonal skills, both verbal and written. Ability to convey ideas, and strategy easily across the organization.

  • Have exceptional quantitative, analytical and problem definition abilities.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Working remotely from home (up to 5 days a week)

  • Working flexible hours - flexing the times you work in the day

Working with us

At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

  • Your health

  • Your finances

  • Your family

  • Your time at work

  • Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.