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Harvard University Senior Media Technician in Cambridge, Massachusetts

49520BRAuto req ID:49520BRJob Code:402041 Senior Media Technician Location:USA - MA - Boston Business Title:AV Technical Specialist for Clinical SkillsSub-Unit:------------ Salary Grade:055Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:3-5 years of AV experience working independently and proactively in a fast-paced, high pressure, and high-profile environment.

Experience operating pan, tilt, zoom (PTZ) cameras and production video switchers.

Web conferencing solutions, such as Cisco Telepresence systems, Webex Meetings, Webex Teams, and Zoom.

Experience with in-room AV presentation infrastructure technologies, such as Extron, Crestron, and Biamp.

Experience with Windows and Mac computers for desktop support.

Adobe Creative Suite applications, such as Premiere Pro. Basic video editing skills.

Physical Requirements:

Must be able to lift 40lbs. Must be able to utilize ladders and/or mechanical lifts for maintenance of audio-visual equipment installed in overhead environments.Additional Qualifications:Proven track record of performing duties professionally with high-profile clients and in high-stress production environments.

Experience in higher education preferred.

CTS certification recommended.

Excellent communication skills, both written and oral, and enthusiasm and empathy for those who struggle to acquire technological audiovisual competencies.

Experience with video content management systems and learning management systems is highly preferred.

Familiarity with service management software (ServiceNow) for tracking issues.

Experience editing websites, creating multimedia content, and using screen capture tools, such as Camtasia, is beneficial.

Prior experience in audiovisual technology, as well as familiarity working in higher education, is desirable.

Standard 8-hour shift range between 7 am and 7 pm, and may change based on coverage needs. Evenings and weekend hours may also be required.Additional Information:Harvard offers an outstanding benefits package including:

Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.

Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.

Retirement: University-funded retirement plan with full vesting after 3 years of service.

Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complementary health services.

Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

The Harvard Medical School is not able to provide visa sponsorship for this position.Department:: IT-Medical EducationPre-Employment Screening:Identity Job Function:Communications Duties & Responsibilities:The primary function of the AV Technical Specialist for Clinical Skills is to assist with the day to day utilization and operation of classroom, exam room, control room systems and infrastructure in the Harvard Medical School (HMS) Clinical Skills Center, ensuring overall system health and consistent maintenance for incident-free operation.

Reporting to the Manager of Simulation and Clinical Skills Technologies, the AV Technical Specialist for Clinical Skills will focus on operating scheduled Clinical Skills Center events, testing and maintaining its associated systems, and setting up, striking, testing, and maintaining portable classroom simulators.

This position will also work as part of a team of technicians and specialists to provide on-site technical support and repair services at HMS, and to ensure scheduled events are successful in their use of AV technology on campus. The AV Technical Specialist for Clinical Skills will administer, operate and maintain technical equipment and systems, to ensure technical quality and dependability, as well as provide operational coverage when necessary. This position will be regularly assigned to help plan and support a diverse set of events with varying technical and support requirements across a range of unique spaces and equipment configurations, as well as quickly respond to “Priority 1” issues for troubleshooting and immediate resolution. As a member of a cross-functional team of support technicians, this position shares the responsibility of occasional evening and weekend work to support classes, examinations, and other events in support spaces, sometimes overseeing additional contract technical staff.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Assist with operation of a classroom, exam room, control room systems and infrastructure in the Clinical Skills Center

Maintain Clinical Skills Center system health with regular testing for incident-free operation.

Set up, strike, test, and maintain portable classroom simulators and associated AV systems.

Administer, operate, and maintain presentation, audio, and video equipment and control systems in teaching spaces.

Provide in-room presentation support for high-stakes events and classes.

Provide live video streaming and recording support for scheduled events for HMS faculty, staff, and students and hospital affiliates. This may include field video production as well as control room operation of PTZ cameras, production switchers, and video encoders. Apply basic edits to recordings prior to delivery to clients.

Troubleshoot advanced level AV or computer-related hardware or software problems.

Triage support tickets daily using a workflow management system (ServiceNow).

Assist in managing key AV systems (monitoring and scheduling software, video content management systems, and web conferencing tools).

Perform daily AV checks and remediation of AV systems.

Train students, faculty, staff, and hospital affiliates in the use of AV technologies.

Research and advise on recommended workflows or technical options to improve quality, operational efficiencies, and the end-user experience related to our service offerings.

Diagnose, document, and report AV equipment failures.

Perform troubleshooting and implement workarounds and AV repairs.School/Unit:Harvard Medical School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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