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Microsoft Corporation Senior Program Manager in Cambridge, Massachusetts

Every once in a while, a job comes along with the opportunity to positively affect the user experience of everyone who uses Microsoft’s cloud offering. If you’ve been waiting for that kind of opportunity this may be the job for you. Azure.com is a global marketing website serving millions of visitors each month and is critical to the Azure customer acquisition funnel. The website is the front door for customers to explore the different products and features available in Azure and understand the pricing for these products. Azure Commerce Pricing experiences team is building next generation capabilities that will enable Microsoft Cloud and Sovereign cloud vision. This is a senior PM role with lots of executive visibility and the opportunity for advancement. We are searching for a program manager who is passionate about positive customer experience, who can resolve ambiguity, and who can bring alignment when working with multiple product and engineering teams.

Responsibilities

There is lots of cross group work across geographies, meeting with and engaging with Azure customers and other engineering teams, so you’ll need to love that kind of work and be proficient at creating and maintaining warm and productive working relationships.

  • Engage with customers and partners to understand their needs and drive E2E ownership of features

  • Navigate through ambiguous requirements, and then form crisp functional requirements

  • Drive execution and demonstrate ownership of complex, cross-group and cross-discipline projects to successful completion

  • Partner with teams across Azure to understand the requirements and work with engineering teams on the implementation details

  • Evangelize the capabilities of the product with licensing, sales and external customers

  • Contribute to the product vision and influence the roadmap of the team

  • Work directly with customers to understand their business requirements and help them resolve friction in areas related to their adoption and use of Microsoft Cloud services.

Qualifications

Required Qualifications:

  • At least 5+ years of program/product management experience in online experiences. Having previously worked on consumer user-facing product experiences is a plus

  • Excellentcustomer empathywithexperience in user centered design. Should have demonstrated success in creating innovative and user friendly software applications and customer facingfeatures

  • Strong problem-solving and data analytical skills

  • Proven ability to align a team behind a customer-focused vision and deliver against plan.

  • Excellent written and verbal communication/presentation skills through all levels of the organization, technical and non-technical

  • Experience on projects building Web/Application/API services at scale

  • Experience working on multiple concurrent projects and meet deadlines

  • Have a good understanding of solutions & capabilities offered by other cloud platforms

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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