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Microsoft Corporation Senior Program Manager in Cambridge, Massachusetts

Are you looking for a role where you can combine a passion for technology with helping customers build successful, and reusable solutions at a worldwide scale?

The Microsoft Customer Success Unit (CSU) helps customers achieve their digital transformation, leveraging the power of Azure Cloud solutions and services to build secure, scalable and performant enterprise solutions and working with a worldwide team of Cloud Solutions Architects (CSA) and Customer Engineers (CE) to deliver customer success at a global scale.

The CSU Digital and App Innovation Technical Strategy team is hiring a Senior Program Manager to help customers utilize Azure application development services to modernize and transform their workloads.

We are looking for an experienced and enthusiastic technical leader to drive application innovation technical strategy across our worldwide organization. In this role you will be responsible for developing and landing technical architecture & solutions, working with our CSAs, CEs, Partners and Customers, as well as partnering with a variety of internal teams including engineering, product marketing and customer support.

If you thrive on being part of a dynamic and strategic business, have a deep technical background in cloud application development and a passion for developing technical architectures, strategies, and leading execution of technical Worldwide (WW) community programs, we would like to hear from you.

Responsibilities

Develop technical architecture, strategy and define the worldwide execution plan:

  • Lead development of WW Digital & App Innovation technical strategy, solutions, and architectures in close collaboration with internal stakeholders

  • Define end-to-end programs for execution of the technical strategy, in close collaboration with Customer Success Business Architects and key WW stakeholders, with an end goal of enhancing CSA/CE technical capabilities

  • Develop a long-term vision for driving technical community and readiness events leading to continued collaboration of Customer Success field communities

Identify internal and external technical capability influencers:

  • Understand market demand and the customer low-code landscape, including common application portfolios, IT, and business priorities

  • Understand current technical capabilities of the WW Customer Success App Innovation communities and opportunities for enhancement

Lead end-to-end execution and feedback to Product Engineering:

  • Lead execution of WW technical community and readiness activities within Customer Success

  • Present App Innovation solutions and architectures across multiple channels such as Microsoft conferences, bootcamps, OpenHacks, facilitating in-person and virtual presentations

  • Identify opportunities for improvement and enhancement while working with worldwide strategic customers, CSAs, partners etc. Work closely with Power Platform product teams to incorporate feedback into future release planning

Qualifications

  • 5+ years working with large Enterprise customers as a consultant leading projects, architecture, design, implementation, OR development/program management experience as part of product engineering team

  • 5+ years of experience in cloud application development technologies (Containers, App Service, Serverless, API Management, Azure Data services, Microsoft Power Platform, GitHub/DevOps)

  • Enterprise-scale technical experience with public cloud, architecture designs, migration, and technology management

  • Deep domain expertise of cloud application development, including PaaS

  • Experience and understanding of large-scale application solution deployments in enterprise-wide environments

  • Program Management: Excellent skills in all aspects complex program management at a global scale, including cross-project planning and resource orchestration, as well as the ability to consistently identify and drive program enhancements

  • Excellent written and verbal communication skills, including executive presentations and demonstrated ability to think strategically about business, product, and technical challenges. Know how and when to summarize and escalate issues.

  • Strategic thinker with the ability to execute cross-org and drive for results in ambiguous environments

  • Proven ability to adapt quickly in rapidly evolving business situations

  • Experience in managing various stakeholder relationships to reach consensus on solutions/projects

  • Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with exceptional verbal and written communication

  • Strong Presentation skills with a high degree of comfort with both large and small audiences and with different levels of an organization

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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