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Harvard University Senior Research Computing Facilitator in Cambridge, Massachusetts

52709BRAuto req ID:52709BRJob Code:I1158P IT RC Facilitation Prof IV Location:USA - MA - Cambridge Business Title:Senior Research Computing FacilitatorSub-Unit:------------ Salary Grade ( :058Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:

  • Experience using virtualized technologies (KVM, VMWare, Openstack, OpenNebula, Docker, Kubernetes).

  • Knowledgeable of cloud based storage and various storage protocols (file, block, object).

  • Comfortable working with version control systems such as git.

  • Understanding of various authentication and authorization protocols and services.

  • Demonstrated success in working in a cross-functional team in an Agile environment.

Additional Information:

This is a two-year term appointment with the possibility of extension based on satisfactory performance and continued availability of funding.

We regret that Harvard does not provide work authorization and/or visa sponsorship for this position.

All formal offers will be made by FAS Human Resources.

We invite individuals with diverse backgrounds, experiences and abilities to be a part of our community.

During the current period of COVID-19 related restrictions, this position may start as a remote position, with transition to working onsite in Cambridge, Massachusetts when our campus reopens.

Department:FAS Research ComputingPre-Employment Screening:Criminal, IdentitySchedule: Monday - Friday, 9am - 5pm Job Function:Information Technology School/Unit:Faculty of Arts and Sciences EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Typical Core Duties:

  • Advise a wide range of researchers through support requests (i.e. email, ticketing systems, chats) and in person consultations during office hours

  • Build deep understanding with specific research activities through regular engagements

  • Facilitate the design, debugging, and automating/scripting of complex research workflows alongside researchers

  • Connect and coordinate interactions between researchers and technology providers

  • Provide regular communications to systems and software/data professionals

  • Enhance learning with full awareness of the local and larger research computing and data landscape

  • Build advanced curriculum and teach workshops for researchers to maximize their use of RC

  • Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct

Basic Qualifications:

  • Minimum of seven years’ post-secondary education or relevant work experience

Certificates and Licenses:

  • Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions:

  • Occasionally required to work outside of normal business hours, and may be contacted during off hours

Job-Specific Responsibilities:

Harvard is seeking a Sr. Research Computing Facilitator to advise researchers in the best use of a broad set of state-of-the-art cloud systems, tools, and software to enable research productivity. Training researchers to thrive on IaaS, PaaS, and SaaS platforms will expand our institution’s world-renowned research in Science, Engineering, Public Health, Social Science and Education. This position will report to the Associate Director for Data Science & Research Facilitation. This position will work with a team of Systems Engineers in the newly formed New England Research Cloud (NERC) project -- a partnership between Research Computing at Harvard FAS and Boston University.

Harvard University’s Research Computing continues to evolve, expand services and support to its leading research faculty and their collaborators around the world. These services include maintaining over 100,000 cores of high-performance computing, cloud computing, virtual machines, storage, databases, instrumentation core facility workstations, and other development platforms as well as directly engaging with researchers through help requests, online chat, office hours, training, and in-depth consultations. Research Computing has numerous other successful collaborations, including building the MGHPCC ( in Holyoke, MA with leading partner universities. It is with these institutions that the newly NSF-funded NESE project was launched ( that will create a regional data science repository. Boston University and Harvard also have a strong collaboration supporting the US Atlas Project as the North East Tier 2 (NET2) site, which is connected to the Open Science Grid. The Advanced Cyberinfrastructure, Research & Education and Facilitation project (, has enabled us to develop a team of facilitators. Research Computing at Harvard has a track record of building partnerships to accelerate research and collaboration.