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Philips Service Designer in Cambridge, Massachusetts


If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

In this role, you have the opportunity to

As a Service Designer you will be responsible for delivering service design in the Cambridge studio in support new and existing service propositions. Within projects you will work closely with both business partners and a multi-disciplinary design team to build a deep understanding of business and user needs, generate innovative and relevant concepts and implement compelling and impactful service solutions.

You are responsible for

  • Understanding people and healthcare context

  • Use appropriate and effective research skills to increase domain knowledge and to inform meaningful and innovative solutions.

  • Help to analyze required information to form a relevant understanding of context (domain, business, market, emerging contexts, related trends, target groups, etc.) and define and articulate relevant insights.

  • Articulate relevant and meaningful service propositions

  • Create surprising and relevant scenarios/ themes/ concepts/visions that explore potential or articulate a holistic brand experience, based on contextual understanding

  • Collaboratively develop service blueprints that integrate user needs analysis (i.e. experience flows), multiple touch points and back-end service delivery systems, processes and capabilities.

  • Build prototypes that communicate ideas clearly and persuasively at an individual and group level.

  • Collaborate with business partners to design internal systems and processes, to manage and deliver multiple services.

  • Collaborate with team members and suppliers via the most appropriate communication/influencing style.

  • Build relationships and appropriately influence relevant internal teams and direct business contacts in the adoption of a human-centered approach to designing, building, and delivering services.

  • Develop stakeholder relationships and build networks to achieve short- and long-term goals.

You are part of

The Philips global creative force of some 400+ professionals is located in our Design studios in Europe, North America and Asia. You will be part of an amazing cross disciplinary team that includes product design, interaction design, service design, people research, communication design, and project management. We’ve recently moved to an inspiring new studio, co-located with key parts of the Sleep & Respiratory Care business, in a vibrant part of Pittsburgh near world class Universities.

Our design team that is the heart of Philips, shaping the way people experience our brand, products and services. In fact, everything you see from Philips has been designed. As proud custodians of the Philips brand, we make sure design is always the starting point for innovations. At Philips Design, we believe that good design is about creating solutions that satisfy people's needs, empower them and make them happier.

To succeed in this role, you should have the following skills and experience

Bachelor or Masters degree in Service, Interaction, Industrial or related design field.

  • Ideally have 2+ years of relevant experience in the design field.

  • You have a Bachelor or Master degree in service design, interaction design, industrial design, design research, or design planning.

  • You are recognized for your expertise and talent in Service Design and for your specific competency knowledge and capability.

  • You may have won award(s) or hold IP.

  • A strong ability to help visually simplify complex sets of data/situations.

  • Passionate about innovation.

  • An affection with healthcare and personal health.

  • Strong presentation, verbal and written skills.

  • Strong understanding of the value of design.

In return, we offer you

Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It is a calling to build a healthier society through meaningful work, passionate about improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it is like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran