Oracle Services Solution Manager - NetSuite in Cambridge, Massachusetts
An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Works directly with Consulting sales to analyze customer business needs.
Performs varied and complex duties and tasks that need independent judgment in order to design business solutions utilizing Oracle products and technology to meet customer needs. Operates independently by applying Oracle methodology, company procedures, leading practices, and creativity to develop business solutions on moderately complex customer engagements. Influences customer leadership in acceptance of Oracle solutions and services to facilitate the closing of consulting deals. Contributes to statements of work, work breakdown structures and/or level of effort and staff plans. Presents and demonstrates solutions to customers. Builds and maintains a network and up-to-date specific industry or product knowledge. Responsible for transitioning deal knowledge to implementation team. May lead solution design aspects of engagement(s) ensuring high quality and integrated business solutions. Demonstrates expertise in multiple business processes within one product family; or architects and designs technology solutions that address cross stack issues.
6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience. Broad product, technology or industry expertise. Ability to craft and articulate strategic solutions. In-depth knowledge of implementation methodologies and best practices. Knowledge of competitive & partner products, technology and solutions. Ability to travel as needed.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Who are we?
At NetSuite our vision is to Transform how businesses operate to achieve their business vision . We deliver a single integrated business application suite that is the backbone of growth and disruption, enabling business to adapt with agility and flexibility with the ever changing market needs. We are obsessed with making every customer a fan for life!
Who are we looking for?
Above all else, we look for intelligence, passion and drive. If you wake up every day looking for challenging and creative ways to grow and develop your career you will want to get on this ride.
Why is this an exciting opportunity?
As part of the Professional Services Practice, the Customer Success Solution Principal role is responsible for working with the Oracle NetSuite Account Management Group for their appropriate Industry Vertical to provide scoping, solutioning and estimation of the Professional Services effort required for new Sales Opportunities.
The Solution Principal is also responsible for presenting and delivery of the final Statement of Work (SOW) for the Professional Services to implement the products sold. Although the initial customer requirements are obtained by the Sales team, the Solution Principal may from time to work with the Sales team during the initial discovery and demo process to ensure that the prospect s requirements are fully understood and included in the implementation SOW.
Work with a team of Account Managers and Solutions Consultants in the specific vertical to validate in and out of scope requirements and assist with solutioning as necessary
Work with Delivery and Sales Management to determine best approach to Professional Service offerings based on prospect and scope
Create innovative services solutions and have an in depth understanding of existing solution offerings to meet the client requirements.
Manage and prioritize Professional Services opportunities
Create Statements of Work and develop cost estimates for Professional Services efforts
Manage and prioritize requests from the Account Management teams
Maintain Professional Services Engagement Record updates within our internal sales force automation system to manage and prioritize Professional Services sales opportunities
Develop, deliver and sell high-impact Professional Services Value Proposition
Participate in pricing and Statement of Work proposals to prospective customers to present and discuss contents of an SOW
Provide explanations to prospects for questions regarding SOWs and NetSuite offerings
Negotiate with prospects in regards to inclusions/exclusions in the scope of the SOW and update pricing accordingly
Knowledge transfer to the Professional Services implementation team
May require to assist in the planning phase of projects
Ability to acquire and maintain an understanding of NetSuite products in the assigned Vertical/industry
Assisting clients with mapping their budget & priorities to the scope and deployment strategy
3-5 years of overall relevant professionally experience, ideally including roles with a systems applications consultancy or software provider
Experience working with sales teams, either in a pre-sales or direct sales role
Experience presenting value proposition presentations
Good negotiation skills
Excellent customer relationship acumen and experienced consulting skills to work with customers
Excellent presentation and interpersonal skills
Experience successfully delivering presentations via web conferencing
Excellent understanding of the standard business practices as related to core ERP processes
Experience with an enterprise financial application package, including NetSuite is required, and a good understanding of accounting principles
Experience in full cycle implementations of CRM, ERP and eCommerce applications desirable
Previous application experience in one or more of the following: NetSuite (required), SAP, Epicor, Infor, QAD, Oracle e-Business Suite, PeopleSoft, MS Dynamics AX, Best Software-MAS Series.
Successful candidates should have demonstrated experience in translating customer business requirements into workable world class business solutions; either as a software solution or a re-engineering initiative
/At Oracle, we don t just value differenceswe celebrate them. We re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion./
Title: Services Solution Manager - NetSuite
Location: United States
Requisition ID: 19001ARM
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