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Draper SOC Manager in Cambridge, Massachusetts

Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 1,800 employees of Draper tackle important national challenges with a promise of delivering successful and usable solutions. From military defense and space exploration to biomedical engineering, lives often depend on the solutions we provide. Our multidisciplinary teams of engineers and scientists work in a collaborative environment that inspires the cross-fertilization of ideas necessary for true innovation. For more information about Draper, visit www.draper.com.

Our work is very important to us, but so is our life outside of work. Draper supports many programs to improve work-life balance including workplace flexibility, employee clubs ranging from photography to yoga, health and finance workshops, off site social events and discounts to local museums and cultural activities. If this specific job opportunity and the chance to work at a nationally renowned R&D innovation company appeals to you, apply now www.draper.com/careers.

Equal Employment Opportunity

Draper is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Draper is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@draper.com.

Draper is seeking to fill the role of security operations center manager. To join our team, please review the list of responsibilities and qualifications.

Responsibilities for security operations center manager:

  • Lead and develop a well-trained SOC Team with core competencies necessary to manage risk, stay ahead of security threats, and remediate vulnerabilities.

Core Competencies

  • Understand the internal SOC technologies and security feeds (firewalls, routers, switches,) for device and patches for remediation and eradication procedures

  • Analyze and evaluate network, system, and security alerts performing triage to include determining scope, urgency and potential impact, identifying the specific vulnerability

  • Ensure adequate/skilled staffing

  • Lead the response to significant Security incidents, ensuring the SOC teams effective response

  • Provide oversight for and ensure completion of routine activities related to travel, and executive security

  • Oversee all enterprise-wide incident reporting, including review for compliance with established standards and appropriate follow up activities

  • Responsible for administrative and other support duties, to include scheduling, training, onboarding, and collection of metrics

  • Monitor ticket age and total on a daily basis

  • Delegate unassigned newly submitted tickets to analysts keeping in mind current workloads and availability

  • Familiarity with industry standard frameworks (NIST, ISO, etc.)

  • Results-driven individual who can manage multiple complex assignments, manage assignments based on criticality, in a timely and professional manner

  • Ability to manage expectations with multiple stakeholders on projects and programs in conjunction with information security team

  • Demonstrated personal integrity, the ability to professionally handle confidential matters and exhibit the appropriate level of judgment and decision making commensurate with the position and responsibilities

  • Deep understanding of measurement and the key performance indicators for successful operations center environments

  • Outstanding communication capabilities, written and oral, with an emphasis on prompt, transparent and appropriate targeting for incident related notifications.

  • Be familiar with the service level agreements (SLAs) and the proper response times to call customers back on assigned tickets

  • Provide advice on potential process improvement for general ticket and queue management

  • Track and report on training of new hires and current hires who are being retrained on specific skills

  • Maintain operational skill-set for all supported clients/solutions while also performing queue manager job functions

  • Experience coordinating delivery of projects

  • Experience presenting project plans to senior leadership

  • Experience communicating across a diversity of areas (e.g., legal, regulatory, finance, external industry groups)

Preferred Qualifications:

  • Bachelor’s degree in a technical field such as Computer Science, Information Security, Information Technology, Computer Engineering, Information Systems

  • Experience with security technologies (e.g. Splunk, Carbon Black, etc.)

  • Previous management experience – 5 + years

  • Ability to obtain secret clearance

Security Requirement:

  • Applicants selected for this position will be required to obtain and maintain a government security clearance.

ID: 2022-6760

External Company Name: The Charles Stark Draper Laboratory Inc

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