Microsoft Corporation Specialist in Cambridge, Massachusetts
What Joining the Microsoft Team Means
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
The Impact You’ll Be Making
The focus of the Education Industry Support Services Specialist (SSSP) is to identify, drive and close Microsoft Support opportunities to enable customer outcomes and drive Microsoft cloud usage. Focused on both the K12 and Higher Education markets, the SSSP leverages Microsoft Services’ unique expertise, including direct access to Microsoft product teams, to help customers use their Microsoft investments as productively as possible. Key accountabilities include:
Determine strategy for identifying, driving and closing Support opportunities to enable customer outcomes and drive Microsoft cloud consumption - leveraging the Microsoft Services Solution and Industry Priorities, and completing territory planning which is aligned both to Services and Enterprise Operating Unit (EOU) priorities for the account.
Build and maintain close working relationships with the Account Team - ensuring clear understanding of the Microsoft Support value proposition and leveraging customer relationships built by the account team to identify, pursue and close opportunities
Close deals through effective orchestration of the virtual team - owning Support opportunities end to end leveraging appropriate account and pre-sales roles to bring the best resources to ensure customer satisfaction and deal success.
Meet or exceed revenue targets and maintain deal management excellence - executing sales excellence discipline in pipeline hygiene, deal commitment & close planning
Who We Are Looking For
Key Experience, Skills, Knowledge & Education Required:
Proven sales success and expertise in selling Support solutions
Support solutions knowledge and experience including level 100 knowledge across the Microsoft technology stack
Track record of consistently meeting or exceeding sales targets
Demonstrable sales excellence discipline
Executes recognized sales methods, processes and tools
Sales and business background, with 5+ years of technology-related experience
Bachelor’s degree with exposure to Information Technology (or equivalent)
Sales Hunter & Achiever – Ability to: reliably meet or exceed targets and achieve results by seeking out new leads and opportunities and persistently overcoming challenges, ambiguity or uncertainty.
Digital Transformation Driver – Ability to: Engage and influence Business Decision Makers (BDMs) and Technical Decision Makers by successfully creating a case for customer change, and translating value propositions and solutions into Customer business outcomes
Solution Area Expert – Ability to: Articulate Support Subject Matter Expertise and differentiate competitor solutions.
Deal Orchestrator – Ability to: Orchestrate a deal team to ensure success, and work in partnership across multiple v-teams
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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