Accenture Sr. Experience Designer in Cambridge, Massachusetts
We Are:Accenture Interactive—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.Digital Products creates value for our clients, their employees, and their customers. We design and build software that changes the way people work and live. Our team collaborates across studio locations in Boston, Chicago, Houston, New York, and Seattle with 300+ employees across the US and Canada. With expertise in product strategy, project management, QA, design thinking, user-experience design/research, and impeccable development for native mobile, web, and embedded systems, we will help bring clarity to any omni-channel product vision.Job Description:You are a noted Senior Experience Design star. You’re a known leader with incredible design knowledge and successful projects under your belt. Your design execution and aesthetic choices elevate the product you are designing. You thrive working in a fast-paced, dynamic environment, and relish acting as a mentor to more junior designers. You inspire confidence immediately with a client and are brought in for more challenging or advanced clients, to guide and support other designers. You are inspired by innovative web and mobile design and follow the latest design trends. You’re an organized project team player with the ability to iron out an amorphous process and effectively lead the team’s deliverables, responsibilities and schedule.The work:
Offer counsel to clients on a consistent basis and are often seen as a part of “their” team
Comfortable leading and providing structure to potentially amorphous or evolving processes
Lead the team’s deliverables, responsibilities and schedule while maintaining the integrity of design process
Conviction to champion your perspective while successfully collaborating with other points of view
Comfortable working as a solo-designer, team member, or team lead
Collaborate effectively with remote and onsite team members, including but not limited to designers, researchers, project/product managers, QA, developers, and technical architects
Have a Human Centered Design approach in solving user needs with deep customer empathy
Apply design thinking to create world-class digital experiences across multiple platforms and channels, by bringing together user needs, business goals and technical realities
Translate concepts into designs that illustrate simplicity despite system complexity
Create instant tangibility for the team and the client through storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping
Explain and sell design decisions to clients and stakeholders
Work directly with customers, peers and creative leads to design end-to-end experiences using participatory and iterative design techniques including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behavior and verify design concepts
Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
Work closely with development teams to ensure that design specifications are implemented
Participate in and contribute to Project Debriefs, project templates and design POV’s.
Contribute wireframes, user flows, interaction prototypes, user personas, customer journeys, site maps, and other design specification materials
Ability to conduct heuristic and functional reviews of other digital experiences
Mentor other novice design practitioners
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Here’s what you need:
4+ years’ experience in digital design
Bachelor’s degree or equivalent (minimum 12 years) work experience
Bonus points if:
You’re experienced with driving and applying user-centered design processes while working collaboratively with external clients and their customers, along with cross-functional teams including engineering, product management and user research
You’re composed in high-pressure situations with a “big-picture” perspective on how to handle those
You’re comfortable designing within iOS and Android native, Web Responsive, and additional platform guidelines using Sketch, Axure, the Creative Suite, and other relative design tools
You have a willingness for reasonable business travel to work with onsite teams and clients
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