Oracle Technical Analyst 4-Support in Cambridge, Massachusetts
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Are you a seasoned Site Reliability Engineer or Cloud DevOps guru?
Are you a backup, restore and recovery expert?
If you are, we are looking for you to join our exciting growing Cloud DevOps team.
Our team is responsible for creating and delivering two cloud services that will
protect all of the databases on Oracle Cloud and in addition offer on-premises
database protection as well.
Our mission is to provide industry leading data protection services our
customers need and depend on when everything else fails. Our service is the
This exciting new cloud operations team gets to work across a wide range of technologies
and teams to deliver this new service. Our team is responsible for ensuring
all the components of our Recovery Cloud Services work seamlessly together.
We are constantly pushing to define and develop the end to end automation of complex workflows found in day to day management of the Recovery Service.
This team will keep you learning and, on your toes, delivering mission critical
services that our customers depend on.
Technical expertise with one or more area:
Terraform, Infrastructure as Code
Working knowledge of Virtualization, and Containers
Including tools such as Terraform, Docker, Kubernetes, Github, Jira, Teamcity, and Bitbucket
CI/CD Experience including build automation, continuous integration, or continuous deployment tools
Prior SRE experience managing production cloud services
Prior experience in releasing and maintaining cloud services
Excellent verbal and written communication
Production experience managing systems or database environments
Experience with a general-purpose systems language such as:
Python, Perl, Unix Shell and/or database language SQL, PL/SQL
Ability to work in a fast paced and challenging environment
Title: Technical Analyst 4-Support
Location: CA,California-Redwood City
Requisition ID: 20000QDF
Other Locations: US-NH,New Hamp-Nashua, United States
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