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Microsoft Corporation Technical Program Manager in Cambridge, Massachusetts

We aim to provide learners around the world with access to acquire skills that enable them to get a job, advance in their career and achieve more. Here is an opportunity for you to influence our learning programs and experiences designed to build world-class capability for customers, partners, employees, and future generations with a specific focus on compliance, accessibility, and quality governance.

As the Worldwide Learning (WWL) Technical Delivery Manager, you’ll be responsible for building and modeling a solid execution framework to ensure that the key compliance and accessibility initiatives are planned, executed, and scaled. You will work closely with other partners across product and program management, content creators, engineering, testing vendors and customer success to ensure our learning products as well as supporting tools and processes delight customers and internal users, are secure, and are inclusive and accessible to everyone. You’ll be part of a growing and dynamic team operating in a fast-paced cadence.

In this role, you will use project management rigor coupled with a strong technical understanding of various assistive technologies (AT) used by individuals with disabilities to provide direction on how to design and test for these ATs with the goal to deliver a usable experience for everyone. You will be responsible for taking key strategic objectives through the ideation, define and deployment.

Responsibilities

  • Advance and scale the design and deployment of strategic accessibility initiatives

  • Function as an accessibility technical subject matter expert who monitors industry trends to stay aware of best practices

  • Act as champion and inclusive design ambassador while working with partners and stake holders on the delivery of accessible and inclusive digital properties and experiences

  • Closely with the Technical SME to partner and engage with key WWL teams and vendors including engineering, testing and the customer success team to ensure integration of the accessibility strategy across the entire customer journey

  • Work closely with designers, product managers, usability teams, and accessibility experts to drive practical solutions to complex issues

  • Enable the end-to-end management of processes using tools such as Azure Dev Ops (AzDO) and others that enable teams to produce high quality products and programs efficiently and at scale

Qualifications

To be successful in this role, you must be passionate about accessibility, be a strong advocate for disability inclusion and be a proven leader through change. You will need strong project management and communication skills, a positive attitude, and the ability to find creative and practical solutions to complex issues in ambiguous situations. You also thrive in a team environment that values cross- functional team collaboration and building on the success of others.

Basic Minimum Qualifications:

  • 5+ years of program management experience including strategic planning, organization, execution, and follow-through

  • Technical proficiency in the tools and application of accessibility guidelines such as MAS, WCAG 2.0, WCAG 2.1 and SEC 508, ENG 301 549 standards along with industry best practices

  • Managing and influencing complex cross functional teams to deliver on agreed commitments

  • Proven experience overseeing process improvements and/or digital transformation

  • Impact, influence, and ability to deal with ambiguity

  • Ability to build good framework and models for prioritization, planning and execution for projects in collaboration with stakeholders

  • Ability to deal with the ambiguity associated with working in a fast-paced and changing environment

Preferred Qualifications:

  • Education or related experience in technical fields such as computer science, engineering, information management.

  • Education or related experience in communication, instructional design, content project management.

  • Certification or training in Accessibility (such as Trusted Tester or CPACC) or other compliance related areas.

  • Experience at leading quality governance framework/process

  • Experience overseeing or supporting Compliance and Accessibility programs

  • Project Management Professional (PMP) or other project management training or certification, with real-world practical experience

  • Change Management training or certification (such as Prosci Change Management) a plus

The salary for this role in the state of Colorado is between $125,000 and $187,700.

At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

#WWL

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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