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Akamai Technologies, Inc. Technical Support Engineer in Cambridge, Massachusetts

Are you excited by the prospect of partnering with top customers and impacting millions of people?

Do you enjoy working with customers and solving complex technical problems?

Join our best-in-class global technical support team

Our Technical Support Organization owns the end-to-end resolution of complex technical issues for our global customers. We work collaboratively with cross-functional teams to deliver exceptional service to customers including Fortune 500 companies and Government Agencies. As an expert team, we share knowledge and use feedback to improve products and services.

Collaborate with our top clients

Technical Support Engineer's are highly strategic and collaborative amongst a wide range of stakeholders. You are the first point of contact for our customers with troubleshooting complex web and networking issues. You will proactively review and mitigate risks, while minimizing potential disruption. Our team partners with North American Financial Services.

As a Technical Support Engineer, you will be responsible for:

  • Working independently with the customers to solve technical problems

  • Acting as a technical account manager to our strategic customers, to proactively analyze and solve technical issues

  • Working closely with cross-functional teams to coordinate problem resolution

  • Providing support for North American Financial Services customers

Do what you love

To be successful in this role you will:

  • Have 2 years of relevant experience and a Bachelor’s degree

  • Have solid understanding of the internet and IP networks, DNS and routing, and communication protocols such as HTTP, TCP or UDP

  • Have experience with web programming languages such as HTML, Java Script and ASP

  • Enjoy the challenges working in DevOps environment with a focus on CLI and API

  • Have experience providing technical solutions and support to enterprise Business-to-Business [B2B] customers

  • Show tenacity to continuously learn and grow skillsets

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.

Working with us

At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

  • Your health

  • Your finances

  • Your family

  • Your time at work

  • Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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