Vecna Technologies, Inc Technical Support Specialist in Cambridge, Massachusetts
Vecna Technologies, Inc. is a Healthcare IT solutions company. Our Patient Solutions product portfolio includes QC PathFinder, electronic infection surveillance software; VGo, a tele-medicine robot; Patient Information Exchange, a patient self-service platform, where patients can access and verify their demographics information, pre-register for appointments, pay bills, receive clinical messaging, and complete in-take questionnaires, anytime from any device. You can learn more by visiting https://healthcare.vecna.com Job ID: 149 We are looking for a passionate, service-oriented person to help build out our technical support team. You will work with cutting edge technology and products that help leading hospitals deploy, configure, and use products that help improve patient interactions. We are looking for a team-oriented individual who loves to do troubleshooting, root cause analysis, and helping others RESPONSIBILITIES Lead customer support calls Consolidate client information into spreadsheet format for customer support calls Build reports utilizing data from our infection control software; troubleshoot missing results Write customer-facing how-to documents for report building Monitor application and server-side performance metrics. Communicate with the team and escalate issues as needed. REQUIREMENTS 1+ years? technical support experience in a software related field. Customer service experience Desire to learn several of the following skills: Linux, Tomcat, PostgreSQL, Java, networking, and/or scripting; experience a plus. Strong passion for root cause analysis to improve team efficiency. Demonstrated ability to work independently within an interrupt-oriented environment. Excellent written and oral communication skills. Some weekend and after-hours work may be required. Bachelor's Degree or equivalent experience.