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Philips The Security Technical Consultant (TC) in Cambridge, Massachusetts

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The Security Technical Consultant (TC) position is based in The Northeast (New England) serving the Connected Care Northeast District. This position also offers support of the Connected Care East Zone (VA, Maryland, West VA, PA, DE, NJ, NY, MA, CT, RI, VT, NH & ME). Candidate may be asked to travel to sites nationally on a as needed basis.

The Security Technical Consultant owns all services and consultation pertaining to IT. We are specifically looking for an IT Security Professional to handle all Security services and consultative efforts where it pertains to the Philips solutions.

CCNP Enterprise with Security concentration and/or CISSP certifications are required. Significant progress toward professional level certifications may be considered. Demonstration of skills sets from completions of one or more of the following courses are preferred: 802.1x, SISAS, CISSP, SSNGFW, SISE, SENSS.

In this role, you have the opportunity to provide pre and post-sale technical support of Philips patient monitoring solutions in their specialized assigned domain (Security) through consultation, configuration, implementation, troubleshooting, and maintenance. They will make up the local technical service teams to implement patient monitoring solutions and engage customer IT specialist to complete configurations, enhancements, and knowledge transfer to the associated customer specialist.

Responsibilities include providing professional level Security consultation to customer’s pre and post-sale. Apply industry standard practices and Philips standard implementation to all customers who choose Philips solutions. Delivery of consultative services within the assigned domain of the resource and the ability to act as the subject matter expert when required by a customer during the appropriate point of an implementation or troubleshooting event. Effectively collaborate with sales and service partners as well as collaborate with customers for integration into their IT environment. The Technical Consultant will report under the District service managers.

Key Areas of Responsibility

  • Consult with healthcare institutions to ensure successful integration of solutions into the customer IT environment.

  • Act as subject matter expert for complex IT concepts within the specialization for the local implementation teams to ensure complete solution delivery

  • Collaborate across functions to achieve overall business objectives

  • Deploys and/or integrates software solutions within the purview of the associated domain for complex IT solutions which carry proprietary real-time life critical data and are required to reliably output to hospital IT environments

  • Educates customers to maintain their systems

  • Leverages insights to drive service innovation leads that align with customer needs

  • Resolves technical issues and offer proactive technical support

  • Documents solutions to ensure support teams and other consultants can participate in support and onward development

  • Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects

  • Practices strong configuration management and version control

  • Is a key member of the implementation project and/or support team; fosters collaboration through sharing experiences, information, perspectives, skills and expertise

  • Drives continuous improvements of our implementation methodology and service offerings based on customer feedback

You are responsible for:

  • Providing professional level Security consultation to customer’s pre and post-sale.

  • Apply industry standard practices and Philips standard implementation to all customers who choose Philips solutions.

  • Delivery of consultative services within the assigned domain of the resource and the ability to act as the subject matter expert when required by a customer during the appropriate point of an implementation or troubleshooting event.

  • Effectively collaborate with sales and service partners as well as collaborate with customers for integration into their IT environment

  • Consult with healthcare institutions to ensure successful integration of solutions into the customer IT environment.

  • Act as subject matter expert for complex IT concepts within the specialization for the local implementation teams to ensure complete solution delivery

  • Collaborate across functions to achieve overall business objectives

  • Deploys and/or integrates software solutions within the purview of the associated domain for complex IT solutions which carry proprietary real-time life critical data and are required to reliably output to hospital IT environments

  • Educates customers to maintain their systems

  • Leverages insights to drive service innovation leads that align with customer needs

  • Resolves technical issues and offer proactive technical support

  • Documents solutions to ensure support teams and other consultants can participate in support and onward development

  • Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects

  • Practices strong configuration management and version control

  • Is a key member of the implementation project and/or support team; fosters collaboration through sharing experiences, information, perspectives, skills and expertise

  • Drives continuous improvements of our implementation methodology and service offerings based on customer feedback

  • Includes up to 50% travel within the district and zone (with the business shifting to conducting as much virtual work as possible).

You are part of:

The Connected Care Services organization. This division of Philips Healthcare specializes in the installation and service of patient monitoring devices, networks, and telemetry systems. As hospital environments become more integrated, the service organization is looking to expand its ability to install and service complex networks as well and consult with customers on high-end integrations.

To succeed in this role, you should have the following skills and experience:

  • Associates degree preferred

  • 3 years combination of customer service and technical experience, preferably within Healthcare

  • Cisco certifications at the professional level with a preference for CCNP-Enterprise and Microsoft certifications

  • The ability to translate customer specifications and existing infrastructure working patient monitoring solutions.

  • Understanding of industry standard 802.11 wireless knowledge. Knowledge of Philips solutions preferred.

  • Ability to collaborate with customer’s subject matter experts and internal teams to understand customer needs and proposing IT solution requirements.

  • Ability to translate technical information into usable working knowledge across all levels, up to CXO.

  • Strong communication, problem solving, attention to detail, process management, documentation, and teamwork skills

Security TC Courses:

  • 802.1X - Introduction to 802.1X Operations for Cisco Security Professionals

  • SISAS - Implementing Cisco Secure Access Solutions

  • CISSP Certification Prep Course

  • SSNGFW - Securing Networks with Cisco Firepower Next Generation Firewall v1.0

  • SISE - Implementing and Configuring Cisco Identity Services Engine v3.0

  • SENSS - Implementing Cisco Edge Network Security Solutions

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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