Dunkin' Operating Services Manager - POS & Drive-Thru in Canton, Massachusetts
Operating Services Manager – POS & Drive-Thru will be responsible for optimizing operational processes and driving innovation with Dunkin’ POS, and drive-thru technologies. This individual will play a crucial role in enhancing efficiency, ensuring order accuracy, and elevating the overall customer experience.
Partnering with cross-functional stakeholders including the field ops team and franchisee teams to successfully identify opportunities, lead in-restaurant testing while iterating and adjusting based on operational learnings during test.
Develop and enhance POS operational processes to boost efficiency, ensure order accuracy, and elevate average check
Evaluate POS ringing screens and procedures for improved order accuracy and speed
Explore and integrate new technologies beyond the POS, including kitchen displays, printers, drive-thru timers, and headsets
Collaborate with the Restaurant Technology team to prioritize operational enhancements based on restaurant feedback
Ensure these improvements are incorporated into quarterly releases, managing timelines from development to national deployment
Work closely with the Back Office team to comprehend the end-to-end impact on restaurant teams, fostering seamless integration between POS and back-office systems
Lead in-restaurant field testing of POS and peripheral system initiatives, documenting operational procedures for effective communication to restaurant teams
Engage with franchisees and their teams during testing phases, gathering feedback, and addressing ongoing needs for operational enhancements
Foster innovation by collaborating with cross-functional teams, shared services, and vendors to implement and optimize POS peripheral systems such as drive-thru timers and headsets
Act as a subject matter expert, conducting thorough testing and providing support post-deployment
EDUCATION AND EXPERIENCE QUALIFICATIONS
Five plus years restaurant operations management experience with multi-unit leadership experience (operational expertise and credibility)
4 year Degree or equivalent experience
Experience with franchise-based business model
Strong knowledge & passion for operations and technology
Must be a self-starter, detailed planner with strong execution skills
Operations expert with ability to drive business results
Relationship builder; able to influence and motivate
Strong communication skills, both verbal and written
Organization and planning skills with disciplined follow-up
Ability and willingness to travel
REQUIRED KNOWLEDGE, SKILLS and ABILITIES
Interpersonal Relationships and Influence
Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.