Massachusetts Information Technology Jobs

Search for Jobs in Information Technology
MassHire JobQuest Logo

Job Information

Robert Half International Help Desk Analyst I in Charlestown, Massachusetts

Description

Robert Half Technology is working with a rapidly expanding company in the IT Software industry, looking to full-time a Help Desk Analyst to support local and field users. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Charlestown, Massachusetts area and is a long-term temporary opportunity.

Major responsibilities

  • Spot recurring technical issues and deploy solutions to address the root of the problems

  • Independently investigate and implement solutions to technical issues

  • Provide IT support for operating systems, productivity software, and a variety of other applications used internally

  • Solve technical help tickets submitted via phone, email, and walk-ups

Requirements

  • Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

  • Good understanding of IT support ticketing systems

  • Command of Mac OS

  • Microsoft Office 365 experience

  • Solid understanding of Microsoft Windows 10

  • Ability to recognize, evaluate, and resolve problems effectively

  • Working knowledge of user administration and bug fixing in a client server environment

  • Familiarity with basic networking concepts

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

Salary: $19.00 - $22.00 / Hourly

Location: Charlestown, MA

Date Posted: January 13, 2021

Employment Type: Temporary

Job Reference: 02100-0011659092

Staffing Area: Technology u0026 IT

DirectEmployers