Robert Half International Help Desk Analyst I in Charlestown, Massachusetts
Robert Half Technology is working with a rapidly expanding company in the IT Software industry, looking to full-time a Help Desk Analyst to support local and field users. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Charlestown, Massachusetts area and is a long-term temporary opportunity.
Spot recurring technical issues and deploy solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Provide IT support for operating systems, productivity software, and a variety of other applications used internally
Solve technical help tickets submitted via phone, email, and walk-ups
Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
Good understanding of IT support ticketing systems
Command of Mac OS
Microsoft Office 365 experience
Solid understanding of Microsoft Windows 10
Ability to recognize, evaluate, and resolve problems effectively
Working knowledge of user administration and bug fixing in a client server environment
Familiarity with basic networking concepts
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Salary: $19.00 - $22.00 / Hourly
Location: Charlestown, MA
Date Posted: January 13, 2021
Employment Type: Temporary
Job Reference: 02100-0011659092
Staffing Area: Technology u0026 IT
Robert Half International
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