Albireo Energy, LLC Service Account Engineer in Chelmsford, Massachusetts
Albireo Energy is a national building automation, energy services, and electrical power monitoring system provider. Their solutions and services help building owners and managers improve efficiency and reduce operational costs while improving comfort for tenants. With almost 250 professionals and access to industry-leading technologies from Schneider Electric, Johnson Controls, Delta Controls, and Distech, Albireo Energy provides superior services and solutions to data centers, healthcare, biosciences, government and commercial real estate.
Service Account Engineer Location: Chelmsford, MA
Reports to: Service Manager
Basic Purpose of Position: The Service Account Engineer effectively assists with coordination and scheduling Service Field Technicians. They ensure customer expectations and commitments are met through effective communications with our customers, providing support and information, prioritizing service calls and direct coordination with field employees.
Support Service Support Agreement scheduling.
Maintains technical standards as technology evolves.
Maximize the technical services we can provide.
Maintains and improve AE Standard Operating Procedures.
Serves as point of contact for all service customers to ensure customer expectations are met.
Proactively follows up with customers after completion of service visits.
Handles decisions regarding the scheduling and movement of manpower and materials.
Assists with scheduling and dispatching of field labor force to meet customer needs and expectations based on the nature of the call (Emergency, Preventive Maintenance, available resources, and customer needs).
Supports material procurement (pricing part sales, processing orders and invoicing) as well as internal requests in support of Service projects.
Coordinates with subcontractors for installation and repair work.
Supports Project Managers and Operations Managers with manpower planning and scheduling.
Vocational School or an Associate’s degree.
Degree may be offset by two years’ experience.
Ability to coordinate the work of others on multiple job sites.
Effective interpersonal skills to represent the company to customers and other outside contacts in an ethical and professional manner.
Ability to work independently, be self-driven as well as thrive in a team environment.
Possess the ability to explain technical information to relevant parties.
Must have experience in writing as well as demonstrated understanding of computer programs.
Complex problem solving.
Exceptional communication skills. Both verbal and written.
High level computer proficiency.
Ability to multi-task and prioritize workload.
Strong technical aptitude.
Basic Life Insurance
Voluntary Life Insurance
Short Term & Long Term Disability
Paid Sick Time
401K with Company match