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State of Massachusetts Manager of Network Engineering in Chelsea, Massachusetts

The Executive Office of Technology Services and Security (EOTSS) is the state’s lead office for information technology. We provide enterprise level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts. EOTSS is seeking to hire a highly motivated individual to join theEOTSS Network Engineering Teamas theManager of Network Engineering.This incumbent will be responsible for leading small to medium teams consisting of internal professionals, as well as various external service providers related to connectivity for the Commonwealth. This individual will provide oversight and management of various projects and initiatives. TheManager of Network Engineeringis responsible for contributing to the design aspects of network infrastructure and connectivity including, but not limited to internet, intranet, extranet, Cloud, and WAN environments. This incumbent will provide guidance and training to staff, as well as participate in long-term technical strategy planning and budget planning with senior leaders. This individual will be responsible for the continuous improvement of the underlying network services to ensure operating metrics and service level agreements meet or exceed our commitments. The primary work location for this role will be at 200 Arlington Street Chelsea, Massachusetts 02150. The work schedule for this position is Monday thru Friday, 9:00AM to 5:00PM. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.The Network and Security Services teams are expected to expand to operate on a 24x7x365 basis.On-call, weekend support, and occasional travel may be required. Responsibilities: * Responsible for the overall design and engineering of all network infrastructure services and offerings in a 24x7x365 environment. * Through collaboration with the Network Technical Assurance Team, ensure network uptime service levels of more than 98% with responsive service and optimized costs. * Ability to define, document and streamline processes to provide better support for the environment. * Direct the activities of the Network Engineering team members and external service providers/vendors. * Manage the projects of the Network Engineering Team while effectively interacting with end users, technology partners, vendors, and the Commonwealth's internal management and executive staff. * Develop a plan/strategy for hardware refresh to mitigate risk and exposure to the environment. * Manage vendor relations and contracts as needed. * Manage incident and service requests for the team via an online ticketing/request system, direct involvement in incidents that cause service impact and act as an escalation point. * Provide enterprise network support and direction on long-range and short-range changes to the communications systems and services. * Manage multiple projects simultaneously across the team and provide collaborative cross group solutions that benefit and enhance the environment. * Interfacing with field technicians and operations staff, internal engineering teams, equipment vendors, and network service providers. * Preform administrative functions including employee performance reviews on a 3-part annual cycle, time sheet approval, maintain an on-call schedule for the team and themselves, track open procurements, etc. * Remain up to date on new and emerging technologies through training, seminars, and manufacturer demonstrations. * Collaborate with the Senior Director and/or the Assistant Director of Network and Security Services to set yearly objectives and goals for the teams to accomplish. * Provide technical leadership and vision, mentoring, coaching, career development and feedback for performance management. * Review monthly expenses against budget and account for variances on a monthly basis; identify business investments or savings opportunities that will improve service and reduce overall year to year budget expenditures. Preferred Knowledge, Skills & Abilities: * Minimum of six (6) to eight (8) years of experience working in a Network or Security Operations environment.Ten (10) plus years of experience is preferred. * Minimum of three (3) to five (5) years of experience leading teams in a customer focused technology support role is required. * Experience managing and leading multiple projects simultaneously throughout various phases, effectively collaborating with cross-functional teams. * Knowledge of network concepts, protocols, architectures, and devices/components. * Willingness to take ownership of issues and ability to create and sustain a sense of urgency and accountability. * Excellent day-to-day operating management skills — ability to execute coupled with a disciplined approach and an ability to effectively manage risk. * Experience in a unionized setting. * Excellent written and verbal communication skills; interpersonal and collaborative skills; with the ability to effectively relate and communicate at all levels, including explaining technical matters in business terms. * Must possess a valid driver’s license and clean driving record.The incumbent may be driving Commonwealth fleet vehicles or their own vehicle for job related purpose to agency supported sites for pickup or delivery of equipment, deskside assistance and/or verification of inventory. Education and Certifications: * Bachelor’s Degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience. First consideration will be given to those applicants that apply within the first 14 days. Please see Preferred Qualifications. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. *Job: Information Systems and Technology *Organization: Exec Office of Technology Services and Security *Title: *Manager of Network Engineering Location: Massachusetts-Chelsea-200 Arlington Street Requisition ID: 230003L1