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State of Massachusetts Product Lead in Chelsea, Massachusetts

Background The Department of Criminal Justice Information Services (DCJIS) manages and administers the Commonwealth’s law enforcement information and criminal records systems, the Firearms Records Bureau, and the post-conviction victim notification program. We are hiring a dedicated DCJIS Product Lead to manage multiple upgrade projects for technology systems that support critical DCJIS operations. Many aspects of the Departments integrated system are being actively built and improved upon. System components include: * Upgrade of Massachusetts Instant Record Check System (MIRCS) which facilitates firearms transactions; * Upgrade and migration of the law enforcement message switch to a SAAS environment; * Migration of public safety data center to hosted SAAS environment. DCJIS’s IT systems are overseen by the EOPSS- IT Secretariat Chief Information Officer (EOPSS SCIO) and the Commonwealths CIO (EOTSS Secretary) through a management control agreement. This position will report to the Deputy Commissioner of DCJIS. Role overview The selected candidate will demonstrate high achievement in the following areas: _Technical knowledge & problem solving_ * Work with DCJIS leadership, the FBI CJIS Division and Law Enforcement stakeholders throughout the Commonwealth on CJIS compliance matters with special attention on network security; * Troubleshoot vendor system technical issues o Manage a large database responsible for maintaining CJIS information for Law Enforcement agencies throughout the Commonwealth. o Understand, create, manipulate, and query databases to perform analysis and generate reports * Manage, configure and monitor Law Enforcement switch and network * Review technical documentation for CJIS agency and vendor on-boarding _Strategic planning_ * Collaborate with DCJIS leadership to identify areas in which the Department could better utilize software and make recommendations on how the Department can implement changes to achieve maximize efficiency. o Develop business process and technical requirements from the goals and needs of program stakeholders o Generate strong strategic development plans and build buy-in across the DCJIS and its partners. * Perform risk and compliance analysis to proactively identify and mitigate program risks _Product & stakeholder management_ * Manage and execute against product roadmap for system components managed by the Product Lead. This includes feature and release planning and prioritization, and oversight of delivery processes and timelines in coordination with our vendors. * Be able to work collaboratively and harmoniously with DCJIS team members and Department partners to ensure the success of our important public safety mission. o Have strong interpersonal skills required for interacting with end-users (police chiefs, law enforcement leaders, law enforcement officers, etc.). * Serve as the project manager and primary liaison between DCJIS leadership and operational teams, and its IT vendors. o Provide progress updates regarding project progress, milestones, deliverables, risks and issues to leadership and other non-technical audiences o Coordinate personnel, including technical teams, during all project phases, from initial development through implementation o Work with the vendor to successfully deploy organizational learning management content. This role may be required to perform other duties as assigned Necessary Qualifications _Education_ * Bachelor’s (BA or BS), computer science or technical field, or equivalent experience _Experience_ * 3-5 years of experience as a Technical Product Lead or Manager, senior systems analyst, or equivalent technical role * Experience with implementation and management of COTS products. * Strong experience with vendor management * Proven track record of effective leadership, initiative, and successfully delivering results in a fast-paced, dynamic multi-stakeholder environment with shifting priorities. * Strong command of project management methodologies and best practices o Expert hands-on knowledge of developing project schedule and building a critical path o Demonstrated success in identifying and managing risks and issues o A track record of successful product launches _Skills_ * Excellent logical and critical thinking, analytical and problem-solving abilities * A passion for metrics and quantitative analysis; ability to extract meaning from data * Excellent verbal and written communication skills with vendors * Strong working knowledge and experience with MS products including Outlook, Teams, Word, Excel, PowerPoint, and other Office products * Strong working knowledge of online learning management systems and some experience with Articulate, Storyline or Captivate Preferred Qualifications * Proven experience in managing one or more enterprise-wide vendor COTS products implemented within a law enforcement and/or government environment * Knowledge of current CJIS environment and rules and regulations MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience. II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Information Systems and Technology* *Organization: Criminal History Systems Board *Title: *Product Lead * Location: *Massachusetts-Chelsea-200 Arlington Street Requisition ID: 220007M4