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UL, LLC Human Factors Specialist in Concord, Massachusetts

At UL, we know why we come to work.

Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!

Emergo by UL’s Human Factors Research & Design (HFR&D) teamis a global Human Factors Engineering (HFE) consultancy with offices in Concord, MA; Chicago, IL; Utrecht, The Netherlands; Cambridge, United Kingdom; and Tokyo, Japan. Emergo's staff consists of over 60 human factors professionals with degrees in disciplines such as human factors, engineering, psychology, and industrial design.

What you’ll learn & achieve:

Emergo by UL’s HFR&D team is an industry leader in providing user research, design support, usability testing, evaluation and human factors training services to its clients. Many leading medical device and health product manufacturers rely upon our services to produce safe and satisfying products. Our work involves the research, design, and evaluation of diagnostic and therapeutic devices as well as information management systems. Our research and design portfolio includes products and systems such as hemodialysis machines, glucose meters, insulin pumps, heart pumps, nerve stimulators, inhalers, defibrillators, X-ray systems, and multiple surgical tools. Our portfolio also includes non-medical products such as consumer products, automotive diagnostic tools, and software applications. As a member of the team, you will be:

  • Supporting usability testing, field research, individual interviews, and group interviews.

  • Assisting with the review of deliverables and ensuring that they meet quality standards.

  • Analyzing quantitative and qualitative data to evaluate client user interface designs.

  • Assisting with client presentations and deliverables and providing solutions to identified improvement areas.

  • Supporting documentation review and development, including but not limited to risk analyses, user profiles, task analyses, and Human Factors Engineering reports.

  • Supporting test planning and coordination, including activities such as developing test plans, preparing Investigational Review Board submissions, managing participant recruitment, and preparing testing environments for usability testing.

What makes you a great fit:

  • University Degree (Equivalent to Bachelor’s degree) in Human Factors Engineering or a related discipline.

  • Ability to communicate and present effectively.

  • Ability to prioritize and multi-task in a fast-paced, collaborative work environment.

What you’ll experience working at UL:

  • Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.

  • People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.

  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.

  • Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

  • Total Rewards: In the US, we provide lots of great benefits for our employees are their families. From Volunteer Days off to 401k match and retirement contribution benefits to flexible work location & schedule options we look to support our employees no matter what stage in life they are experiencing.

Learn More:

Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.

Curious? To learn more about us and the work we do, and

Connect With Us!

Not ready to apply?for general consideration.

UL is committed to hiring and retaining a qualified diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class U.S. Citizenship is required for most positions.

LocationUS-IL-Chicago | US-MA-Concord

Job ID2020-18366

of Openings1

Job CategoryEngineering

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