Santander US ATM Operations Manager in Dorchester, Massachusetts
ATM Operations Manager - 2001458
The ATM Operations Manager will lead a 24*7 ATM Operations team, manage day to day activities of FTEs and vendor staff, monitoring performance on job or queue adherence, volume, and quality.
Define the long-term strategy and vision for the Operational monitoring and alerting capability for our ATMs.
Partner with business, tech and operational peers to define additional data requirements to create new and refine existing reporting KPIs.
Focus on achieving both short and long term goals.
Produce quantitative and qualitative analysis to support maintenance and enhancement of existing monitoring system’s capabilities.
Responsible for communicating the requirements and issues to 3rd party vendors to ensure best in class service.
To manage production support including issues, quality, schedule, and prioritization.
Analyze operations metrics and activities for problems and opportunities.
Produce and present status reports to the senior management on a daily, weekly and monthly basis.
Coordinate with IT, project management team, and application support groups and provide technical resources and support.
Provide IT training to users of systems for new projects and enhancements.
Bachelor’s Degree or equivalent experience, Master’s Degree preferred.
7-9 years of experience; knowledge of project management and advanced leadership skills. At least3years of team management experience.
Ability to scope out and develop work plan and resource requirements and estimate costs and risks associated with activities.
Ability to manage resources, sets scope, time scales, and deliverables, recognizes changing requirements.
Leadership skills; ability to provide constructive criticism, feedback and solutions.
Strong interpersonal skills; ability to anticipate reactions and positions of others.
Proficient with Project and Portfolio Management Tools. (SharePoint, Visio, Excel, MS Project, Access, PowerPoint, etc.) Visual Basic and ability to identify opportunity for creating macros and improving efficiency.
Able to identify risks and manage them, escalating when necessary.
Proven track record of decision making and problem solving based on analytics
Superior communication skills with the ability to effectively communicate with all levels in the organization, managing vertically and horizontally.
Other desired qualifications
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Job : End User Support
Primary Location : Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park-Corp
Organization : Technology (5900)
Schedule : Full-time
Job Posting : Apr 8, 2020, 8:49:24 PM
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
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