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Santander US ATM Operations Manager in Dorchester, Massachusetts

ATM Operations Manager - 2001458



The ATM Operations Manager will lead a 24*7 ATM Operations team, manage day to day activities of FTEs and vendor staff, monitoring performance on job or queue adherence, volume, and quality.


  • Define the long-term strategy and vision for the Operational monitoring and alerting capability for our ATMs.

  • Partner with business, tech and operational peers to define additional data requirements to create new and refine existing reporting KPIs.

  • Focus on achieving both short and long term goals.

  • Produce quantitative and qualitative analysis to support maintenance and enhancement of existing monitoring system’s capabilities.

  • Responsible for communicating the requirements and issues to 3rd party vendors to ensure best in class service.

  • To manage production support including issues, quality, schedule, and prioritization.

  • Analyze operations metrics and activities for problems and opportunities.

  • Produce and present status reports to the senior management on a daily, weekly and monthly basis.

  • Coordinate with IT, project management team, and application support groups and provide technical resources and support.

  • Provide IT training to users of systems for new projects and enhancements.




  • Bachelor’s Degree or equivalent experience, Master’s Degree preferred.

  • 7-9 years of experience; knowledge of project management and advanced leadership skills. At least3years of team management experience.

  • Ability to scope out and develop work plan and resource requirements and estimate costs and risks associated with activities.

  • Ability to manage resources, sets scope, time scales, and deliverables, recognizes changing requirements.

  • Leadership skills; ability to provide constructive criticism, feedback and solutions.

  • Strong interpersonal skills; ability to anticipate reactions and positions of others.

  • Proficient with Project and Portfolio Management Tools. (SharePoint, Visio, Excel, MS Project, Access, PowerPoint, etc.) Visual Basic and ability to identify opportunity for creating macros and improving efficiency.

  • Able to identify risks and manage them, escalating when necessary.

  • Proven track record of decision making and problem solving based on analytics

  • Superior communication skills with the ability to effectively communicate with all levels in the organization, managing vertically and horizontally.

Other desired qualifications

  • Spanish


At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Job : End User Support
Primary Location : Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park-Corp


Organization : Technology (5900)
Schedule : Full-time
Job Posting : Apr 8, 2020, 8:49:24 PM