Santander Bank, NA Business Continuity Risk Manager in Dorchester, Massachusetts

Business Continuity Risk Manager - 1806138



The Bank is looking to hire a Business Continuity Risk Manager II to become a key member of our business continuity team. We are looking for an experienced candidate with a strong background in business continuity management with specific experience in systems administration of business continuity tools and/or executing an incident management program in the Financial Services (FS) industry.The individual is responsible for leading business continuity initiatives focused on delivering a robust business continuity program. This may include implementing and maintaining the Business Continuity Management and Emergency Notification systems to ensure alignment with policy and regulatory requirements; the development and implementation of reporting across multiple levels in the Bank and Santander; or the development and implementation of an incident management program. Within the context of the organization, the individual will be highly involved in the development and execution of a Bank wide program that addresses all aspects of business continuity management. The individual will lead activities necessary to enable the Bank to respond to a business disruption, including managing new and ongoing projects and incidents. The experienced candidate, with a strong entrepreneurial spirit and background in business continuity, will be part of a strong Business Continuity Management team that has a clear role in identifying and mitigating risk across the Bank. Strong leadership skills, the ability to collaborate with internal and external partners, and the ability to build strong working relationships are necessary. This role will report to the Business Continuity Management Director.


  • Create and manage Incident Management standards, guidelines, materials and documentation in line with the BCM Framework, Bank policy, and the regulatory environment. This would include (but is not limited to) to state and federal regulations and preparation of required reports to these agencies.

  • As assigned,develop and implement a sustainable process for ongoing metrics, compliance and program maturity reports, regulatory reports, and other reporting as required across Santander as assigned.

  • Develop and implement ongoing Incident Management planning efforts to identify potential business disruptions, develop safeguards against these interruptions, and implement recovery procedures in the event of a business interruption.

  • Provide documentation and support the development and maintenance of an incident management system as assigned,implement and maintain the Business Continuity Management System and Emergency Notification System tools, including user access, security, updates, troubleshooting, reporting, enhancements and improvement of functionality as assigned.

  • Lead for Business Continuity Program initiatives designed to advance program maturity which may include: developing, maintaining, or overseeing project plans; execution of risk assessments; identification of strategic program processes and direction; assigning work and directing activities of BCM team members; participation in audits; maintaining BCM standards and guidelines.

  • These initiatives are in place to identify potential disruptions, develop mitigation strategies against threats, and implement recovery strategies.

  • 20%-On call 24x7 responsibilities to respond to, coordinate, and manage events that cause, or have the potential to cause, a disruption to the Bank's operations; including business resumption as assigned.

  • Responsible for developing, maintaining, and strengthening relationships with business partners, designated business continuity coordinators, Operational Risk colleagues, Internal Audit, and BCM vendors to assure that operational priorities, dependencies, and risks are identified and addressed by business lines and/or the Bank.

  • 10%-Responsible for developing, monitoring and refining parameters as needed for business and regulatory requirements, compliance, and policy adherence, including ensuring response and recovery procedures are appropriate. 1

  • 10%-Responsible for understanding the Bank's risk appetite, applying risk practices and mitigation into daily work, identifying and escalating risks as part of the execution of the Business Continuity Management Program.




  • Ability to work collaboratively with a broad range of constituencies, including senior managers.

  • Advanced Microsoft Office (Outlook, Word, Excel and PowerPoint) skills required.

  • Demonstrated experience with HTML/CSS, JavaScript, and jQuery.

  • Effective meeting management skills and experience with leading large scale incidents.

  • Excellent written and verbal communications skills.

  • Experience in developing and executing Incident Management within a BCM program.

  • Experience in developing and maintaining a business continuity management program and system, including emergency notification systems.

  • Experience with leading and implementing projects.

  • Strong attention to detail

  • Strong project management skills/capabilities and ability to multi-task, prioritize, and maintain detailed project plans and documentation.

  • Strong understanding of relational databases.

  • Working knowledge and experience in the policy and regulatory environment, including the FFIEC Guidelines, Office of the Comptroller of the Currency (OCC), Consumer Financial Protection Bureau (CFPB)


  • Administrative experience with industry recognized BCMS and ENS tools

  • Minimum 7 years in a Business Continuity/Incident Management role: experience in banking/financial services industry and a leadership role preferred


  • Informed perspective on market environment, future trends, and emerging risk issues, integrity combined with high personal and professional standards.

  • Ability to lead projects and facilitate calls with large groups of people.

  • Ability to work independently with minimal supervision.

  • Building relationships and communicating effectively across multi levels of the organization and with a diverse group of people.

  • Critical thinking and demonstrated decision making capabilities.

  • Spanish language skills preferred but not required.

  • Long range thinking, planning, and development of plans against a defined strategy, paired with a track record of strong tactical execution in BCM,Working in a collaborative, problem-solving environment

Job : Risk Management Strategy
Primary Location : Massachusetts-Dorchester


Organization : Change Management (2999)
Schedule : Full-time
Job Posting : Oct 10, 2018, 6:58:33 PM